Experienced Full Stack Care Advocate Customer Experience Specialist – Remote Phone-based Behavioral Health Support
About Us AiRCare Health is a next-generation behavioral healthcare company that's transforming the lives of millions by providing cutting-edge technology and human connection. We're on a mission to empower individuals to put emotional health first, and we're looking for passionate customer experience professionals to join our team. Job Summary We're seeking an experienced Care Advocate Customer Experience Specialist to join our remote team. As a key member of our team, you'll be responsible for connecting individuals with the support they need to thrive. You'll work closely with a collaborative team of people who share your passion for improving lives and believe in the greater good. About the Role This is a part-time, phone-based position that requires a strong customer service background, excellent communication and listening skills, and a willingness to learn and adapt to new technologies. As a Care Advocate Customer Experience Specialist, you'll be the first point of contact for individuals seeking support, and you'll play a critical role in connecting them with the resources they need to live the lives they deserve. Key Responsibilities: Proactively reach out to individuals via phone to offer help and support according to program requirements. Work closely with a collaborative team of people who want to change the world. Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive. Utilize various tech tools to enhance your work and make a meaningful impact. Facilitate and navigate tough or emotional conversations with empathy and compassion. Build relationships and trust through conversations, and provide outstanding customer service over the phone and via email. Requirements: To be successful in this role, you'll need to possess the following qualifications and skills: Essential Qualifications: At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices. Passion for mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism. Excellent interpersonal skills, including communication and listening, especially over the phone. Demonstrated excellence in providing outstanding customer service over the phone and via email. Motivation to help others and alignment with our organizational mission and vision. Ability to work independently and proactively take ownership of key tasks. Comfortable with ambiguity and change, and able to adapt to new technologies and processes. Preferred Qualifications: College graduate or associate's degree in a customer-related field. Experience working in a high call volume environment and ability to thrive in a fast-paced environment. Ability to build relationships and trust through conversations, and provide outstanding customer service over the phone and via email. Experience with various tech tools and a willingness to learn and adapt to new technologies. Ability to work Monday - Friday, 2:45pm - 6:45pm CST. What We Offer: We're proud to offer a comprehensive benefits package, including: Medical, dental, STD, LTD, and life insurance. PTO/sick leave/holiday pay. 401K. Work Environment and Company Culture: We're a remote-friendly company that values flexibility and work-life balance. Our team is passionate about improving lives and believes in the greater good. We're committed to creating a work environment that's inclusive, supportive, and empowering. Compensation and Perks: We offer a competitive salary and a range of benefits and perks, including: A generous benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Flexible work arrangements. How to Apply: If you're passionate about improving lives and believe in the greater good, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. About AiRCare Health: AiRCare Health is a next-generation behavioral healthcare company that's transforming the lives of millions by providing cutting-edge technology and human connection. We're committed to empowering individuals to put emotional health first and improving lives through our innovative care experience. Equal Opportunity Employer: AiRCare Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We're committed to creating a work environment that's inclusive, supportive, and empowering. California Residents: California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used, or disclosed. Apply Now: Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job