Experienced Full Stack Business Development Representative – Digital Operations Management and SaaS Sales

About Us PagerDuty is a leader in digital operations management, empowering organizations of all sizes to deliver a better digital experience to their customers, every time. Our innovative platform helps teams identify issues and opportunities in real-time, bringing together the right people to fix problems faster and prevent them in the future. With a diverse and inclusive culture, we strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. As a Great Place to Work-certified company, a Fortune Best Place to Work for Women, and a top-rated product on TrustRadius and G2, we're committed to creating a workplace where everyone can thrive. About the Role We're seeking an experienced Full Stack Business Development Representative to join our team! As a key member of our sales team, you'll play a crucial role in driving the growth and development of our sales pipeline. You'll work closely with our Account Executives to identify customer needs and clearly convey the value of our products, using a well-defined methodology that fuels our continued success. This is a phenomenal opportunity for a high-energy, motivated, and organized team player who is passionate about transformation and innovation. Responsibilities Clearly articulate PagerDuty's business value proposition to assess buying interest and demonstrate passion about transformation and innovation. Conduct account development best practices and strategically target commercial and enterprise accounts, leveraging phone, email, video, and social technologies. Develop and leverage discovery processes in conversations with Mid to C-Level suites. Proficiently utilize Salesforce, Sales Navigator, Outreach, and Zoominfo to drive sales success. Demonstrate consistent record of achieving sales goals. Key Qualifications We're looking for a highly motivated and organized individual with a strong background in sales and a passion for digital operations management. The ideal candidate will have: A BA/BS degree or equivalent experience. 0-3 years of prior sales experience, preferably in a SaaS company. Experience using a CRM (preferably Salesforce). Permanent location within the Toronto metropolitan area and ability to commit to hybrid/in-office presence. Permanent, unrestricted work authorization in Canada. Preferred Qualifications We're looking for a candidate with a strong background in sales development and a passion for digital operations management. The ideal candidate will have: Experience in a prior SDR/BDR role at a dynamic SaaS company. Experience using ZoomInfo, Outreach, SFDC, SalesNavigator, Salesloft, Vidyard, and automated dialer technology. Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced, high-velocity environment. Strong organizational and time management skills. Ability to work collaboratively as part of a team. Career Growth Opportunities and Learning Benefits We're committed to helping our employees grow and develop their careers. As a Business Development Representative, you'll have access to: Regular training and development opportunities. Mentorship from experienced sales professionals. Opportunities for career advancement within the company. A comprehensive total rewards package that supports your personal and professional growth. Work Environment and Company Culture We're proud of our inclusive and empathetic work culture, which is built on our core values: Champion the Customer: Put users first to design great products and experiences. Run Together: Build strong teams that amplify our impact on users. Take the Lead: Disrupt and invent to be the first choice for users. Ack + Own: Take ownership and action to deliver more efficiently to users. Bring Your Self: Bring your best self to build empathy and trust with users. Compensation, Perks, and Benefits We offer a comprehensive total rewards package that includes: Competitive salary and company equity. Comprehensive benefits package from day one. Flexible work arrangements. ESPP (Employee Stock Purchase Program). Retirement or pension plan. Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws). Generous paid vacation time. Paid holidays and sick leave. Paid volunteer time off - 20 hours per year. Bi-annual company-wide hack weeks. Mental wellness programs. Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays. HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much-needed break to truly disconnect and recharge. How to Apply If you're a motivated and organized individual with a passion for digital operations management, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team of innovators and change-makers! Apply for this job