**Experienced Full Stack Account Development Manager – US Small & Medium Enterprise Sector**

About the Opportunity Are you a seasoned sales professional with a passion for building strong relationships and driving business growth? Do you have a proven track record of success in a highly regulated industry? If so, we want to hear from you! American Express is seeking an experienced Full Stack Account Development Manager to join our team in Columbus/Cleveland. As a key member of our US Small & Medium Enterprise sector, you will play a pivotal role in retaining and growing key client relationships, driving portfolio retention and volume growth, and fostering strong relationships with clients through tailored cash flow and payment solutions. About the Company At American Express, we're committed to helping our customers succeed. We believe that by working together, we can build something amazing – a world where everyone has the opportunity to thrive. As a leading global payments and financial services company, we're dedicated to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. About the Role The Account Development Manager at American Express is a field-based position that requires a strong commitment to understanding and addressing the evolving needs of clients. You will spend a significant portion of your time in the market, engaging with clients to uncover opportunities for growth and retention. Your responsibilities will include: Identifying accounts that may not be fully utilizing their products and prioritizing those clients Proactively reaching out to customers to uncover opportunities and treating the customer until there's a change in customer spend Developing client-specific value propositions and identifying key steps to meet short and long-term client objectives Using consultative skills to maintain and develop existing customer relationships and grow charge volume Seeking opportunities to up-sell and cross-sell based on client needs Ensuring adherence to the American Express Code of Conduct and Sales Practices policies Requirements To be successful in this role, you will need to possess the following qualifications and skills: Strong customer relationship building skills to motivate clients to act Effectively identifies client needs to configure solutions that deliver value Ability to overcome objections and resistance to proposed solutions Uses appropriate interpersonal styles and communication methods to gain acceptance for products and services Proactively demonstrates the value of partnering with American Express Demonstrates a competitive, positive attitude and adapts quickly to different situations Understands market and industry key competitors, challenges, terminology, technology, trends, and regulation Bachelor's degree preferred 3-5 years of excellent sales experience Experience partnering with clients across various markets and industries Experience in a highly-regulated industry Nice-to-Haves In addition to the requirements listed above, the following skills and qualifications are highly desirable: Experience in consultative selling and relationship management Knowledge of American Express products and services Benefits We offer a comprehensive benefits package that supports the well-being of our employees and their families. This includes: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements 20+ weeks paid parental leave for all parents Free access to global on-site wellness centers Free and confidential counseling support through Healthy Minds program Career development and training opportunities Career Growth Opportunities We're committed to helping our employees grow and develop their careers. As a Full Stack Account Development Manager, you will have access to a range of training and development opportunities, including: Regular coaching and feedback sessions Training programs to enhance your sales and relationship management skills Opportunities to attend industry conferences and events Access to our global network of professionals Work Environment and Company Culture We're proud of our inclusive and diverse work environment, where everyone has the opportunity to thrive. Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We're committed to creating a workplace that is welcoming and supportive of all employees, regardless of their background, culture, or identity. How to Apply If you're a motivated individual with a passion for building strong relationships and driving business growth, we encourage you to apply now! Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job