**Experienced Entry-Level Insurance Service Specialist - Remote Opportunity with Competitive Salary and Benefits**
About AAA Club Alliance
AAA Club Alliance (ACA) is a leading provider of insurance and travel services, serving nearly six million members across 13 states and Washington, D.C. With a rich history spanning over 100 years, our organization has built a reputation for excellence, trust, and customer satisfaction. As a member of our team, you will be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create an environment where our team members can grow, learn, and thrive, while serving our members and customers with compassion and dedication.
About the Role
We are seeking an experienced Entry-Level Insurance Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, while also identifying opportunities to sell and cross-sell our insurance products. This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to our mission of serving our members with excellence.
Key Responsibilities
Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer
Serve as liaison between the customer, sales agent, and manager to ensure timeliness of responses and compliance with established company policies and procedures
Counsel the members and non-members regarding membership benefits in correlation with insurance products
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
High school diploma or equivalent
2+ years of customer service and/or sales experience in an insurance environment
Active Property and Casualty License or Personal Lines License
Call Center experience preferred
Membership license required or ability to obtain license within 90 days of employment
Schedule Requirements: Mon - Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule
Preferred Qualifications
We are looking for candidates who possess the following preferred qualifications:
Experience working in a fast-paced customer service environment
Proven track record of meeting or exceeding sales targets
Strong communication and interpersonal skills
Ability to work in a team environment and collaborate with colleagues
Flexibility and adaptability in a dynamic work environment
Benefits and Compensation
We offer a comprehensive benefits package that includes:
A competitive hourly rate, depending on experience
3+ weeks of Paid Time Off
8 Paid Holidays
401(k) plan with employer match up to 7%
Medical, Dental, Vision, and Prescription coverage
FREE AAA membership (inclusive of product and service discounts)
FREE Life Insurance
An in-house virtual training program
Work Environment and Culture
We are committed to creating a welcoming and inclusive workplace that values diversity, equity, and inclusion. Our team members are passionate about serving our members and customers with excellence, and we strive to create an environment that supports growth, learning, and collaboration. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance that suits your needs.
How to Apply
If you are a motivated and customer-focused individual who is passionate about serving our members with excellence, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are committed to making a difference in the lives of our members and customers.
Apply Now
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team of dedicated professionals who are passionate about serving our members with excellence.
Apply Now
AAA Club Alliance (ACA) is a leading provider of insurance and travel services, serving nearly six million members across 13 states and Washington, D.C. With a rich history spanning over 100 years, our organization has built a reputation for excellence, trust, and customer satisfaction. As a member of our team, you will be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create an environment where our team members can grow, learn, and thrive, while serving our members and customers with compassion and dedication.
About the Role
We are seeking an experienced Entry-Level Insurance Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, while also identifying opportunities to sell and cross-sell our insurance products. This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to our mission of serving our members with excellence.
Key Responsibilities
Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer
Serve as liaison between the customer, sales agent, and manager to ensure timeliness of responses and compliance with established company policies and procedures
Counsel the members and non-members regarding membership benefits in correlation with insurance products
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
High school diploma or equivalent
2+ years of customer service and/or sales experience in an insurance environment
Active Property and Casualty License or Personal Lines License
Call Center experience preferred
Membership license required or ability to obtain license within 90 days of employment
Schedule Requirements: Mon - Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule
Preferred Qualifications
We are looking for candidates who possess the following preferred qualifications:
Experience working in a fast-paced customer service environment
Proven track record of meeting or exceeding sales targets
Strong communication and interpersonal skills
Ability to work in a team environment and collaborate with colleagues
Flexibility and adaptability in a dynamic work environment
Benefits and Compensation
We offer a comprehensive benefits package that includes:
A competitive hourly rate, depending on experience
3+ weeks of Paid Time Off
8 Paid Holidays
401(k) plan with employer match up to 7%
Medical, Dental, Vision, and Prescription coverage
FREE AAA membership (inclusive of product and service discounts)
FREE Life Insurance
An in-house virtual training program
Work Environment and Culture
We are committed to creating a welcoming and inclusive workplace that values diversity, equity, and inclusion. Our team members are passionate about serving our members and customers with excellence, and we strive to create an environment that supports growth, learning, and collaboration. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance that suits your needs.
How to Apply
If you are a motivated and customer-focused individual who is passionate about serving our members with excellence, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are committed to making a difference in the lives of our members and customers.
Apply Now
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team of dedicated professionals who are passionate about serving our members with excellence.
Apply Now