**Experienced Customer Technical Support Specialist – Remote Work Opportunity**

Are you passionate about helping others and providing exceptional customer service? Do you have a knack for troubleshooting technical issues and a desire to learn more about QuickBooks? If so, we have an exciting opportunity for you to join blithequark's team as a Customer Technical Support Specialist. **About blithequark** blithequark is a global company that is fanatical about its staff and is constantly helping them grow and achieve their career goals. We are a workplace that offers infinite possibilities, and we are committed to being the greatest customer engagement services company in the world. Our mission is to provide exceptional customer service and support to our clients, and we are looking for talented individuals like you to join our team. **Job Summary** As a Customer Technical Support Specialist, you will be responsible for providing technical support and customer care to our clients, assisting them with QuickBooks and troubleshooting technical issues. You will work from home, and we offer a competitive base pay starting at $14.00 per hour, as well as a range of benefits and perks. **Key Responsibilities** * Assist customers with QuickBooks, researching and providing resolution to questions and problems * Troubleshoot issues that are technical in nature, including hardware, software, and networking * Solve problems that may be unstructured and require the use of conceptual thinking skills * Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs) * Listen attentively to customer needs and concerns, demonstrating empathy and building rapport * Prepare complete and accurate work, including appropriately notating accounts as required * Participate in activities designed to improve customer experience and business performance **Ideal Candidate** * A passion to help those in need, with excellent customer service skills * Curious, with a desire to always learn more, including strong problem-solving skills * Ability to work as a team member, as well as independently with minimal supervision * Effective communication skills, both written and verbal * Ability to troubleshoot basic and routine customer issues that are technical in nature * Ability to multi-task and adapt to changes quickly * Dependable and flexible to rotate shifts, as needed **Education Requirements** * High school diploma or GED is required, and you must be at least 18 years of age **Benefits and Perks** * Competitive base pay starting at $14.00 per hour * Casual dress attire * Paid training to teach you how to use QuickBooks and provide awesome customer support * Medical, dental, and vision plans available * Paid time off (PTO) * 401(k) savings plan * Employee referral bonuses **Why Join blithequark?** * We are a company that is passionate about our staff and is constantly helping them grow and achieve their career goals. * We offer a global workplace with infinite possibilities. * We are committed to being the greatest customer engagement services company in the world. * We believe experience is everything, and we are disrupting the market by being absolutely obsessed with making our clients' businesses better. **How to Apply** If you are passionate about helping others and providing exceptional customer service, and you have a knack for troubleshooting technical issues, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss further. **Equal Employment Opportunity** blithequark is an EEO/AA/M/F/Vet/Disability Employer, and we are committed to providing equal employment opportunities to all applicants. **Location** USA, Johnstown, PA **Language Requirements** English **Time Type** Full-time **Please Note** Job cannot be performed in the state of Colorado, USA. **Company Overview** In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we are disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise, and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance, and differentiation in their markets. blithequark. A passionate company powered by passionate people. Apply for this job