Experienced Customer Support Specialist – Technical Issue Resolution & Client Satisfaction for blithequark's Global Technology Clients
Join the blithequark Team as a Customer Support Specialist and Make a Difference in Lithuania! Are you passionate about solving technical issues, helping others, and providing exceptional customer service? Do you want to work with a global leader in technology and be part of a dynamic team that values growth, learning, and collaboration? Look no further! blithequark is seeking a highly skilled Customer Support Specialist to join our team in Lithuania, working remotely with our client, a renowned technology industry leader. About blithequark blithequark is a global business outsourcing company that provides top-notch services to help businesses manage their customer service, finances, and other operations. As a blithequark team member, you will be employed by us but work closely with our client, a leading technology company, to deliver outstanding support and solutions. Job Overview As a Customer Support Specialist in our team, you will be the primary point of contact for clients, providing technical and non-technical assistance via phone, email, and chat. Your goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive experience and building trust with our clients. Key Responsibilities: Respond to incoming calls, emails, and chats in Lithuanian and Russian, providing timely and accurate support to clients. Troubleshoot technical issues and provide solutions to clients, escalating complex problems to senior support specialists as needed. Document customer interactions, updating records and providing valuable insights to improve service delivery. Treat clients with respect, adhering to company policies and procedures, and promoting a positive brand image. Collaborate with colleagues and managers to share knowledge, best practices, and feedback, driving continuous improvement. Requirements and Qualifications Essential Qualifications: Fluent in Lithuanian (C1 level) and good command of Russian and English (B2 level). Previous experience in customer service, preferably in a call center environment, is an advantage. Strong problem-solving skills, with the ability to think critically and creatively. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work in a fast-paced environment, handling multiple tasks and priorities. Preferred Qualifications: Experience working with technology products or services. Familiarity with customer relationship management (CRM) software and ticketing systems. Knowledge of technical troubleshooting and problem-solving methodologies. What We Offer Career Growth and Learning Opportunities: A full-time job with various shifts from Monday to Friday, between 09:00-19:00. Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after). Performance-based bonuses and incentives. A supportive team environment with fantastic colleagues and managers. Real opportunities for career growth and professional development. Work Environment and Culture: Work-from-home arrangement in Lithuania, providing flexibility and work-life balance. A culture that values diversity, equity, and inclusion, with a commitment to equal employment opportunities. A dynamic and collaborative work environment that encourages learning, innovation, and teamwork. How to Apply If you're passionate about delivering exceptional customer service, have a flair for technical troubleshooting, and want to join a global team that values growth and learning, we want to hear from you! To apply, please complete our recruitment process, which consists of: An initial phone call with our recruiter. A Teams interview. A reference check. Don't miss this opportunity to join the blithequark team and make a difference in the lives of our clients! Apply now and take the first step towards a rewarding career in customer support. START: As soon as possible during September 2024 LOCATION: Work from home in Lithuania EMPLOYMENT TYPE: Permanent, with a 3-month trial period WORKING HOURS: Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift) blithequark is an equal opportunities employer, committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates. Apply for this job