**Experienced Customer Success Team Lead – arenaflex**

**Join arenaflex, a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions, as we continue to drive growth and innovation in the tech industry.** Are you a seasoned customer success professional looking for a new challenge? Do you have a passion for driving growth and delivering exceptional customer experiences? Look no further than arenaflex, a dynamic and award-winning company that is shaping the future of customer success. **About arenaflex** arenaflex is a global leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. For over 35 years, we have been helping innovative tech companies across the globe generate revenue and drive growth. Our exceptional team is the cornerstone of our accomplishments, and we are proud to be named a top employer in our industry. At arenaflex, we believe in creating growth for our clients, employees, and community. We are passionate about cultivating career advancements for our people, and we support them through mentorship, leadership, and career-development programs. We also provide service and support to our communities through the arenaflex Foundation. **About the Customer Success Team Lead** As a Customer Success Team Lead at arenaflex, you will play a critical role in driving the success of our customers and our business. You will be responsible for managing a team of customer success professionals who are dedicated to helping our customers adopt Asana as both a technology product and a holistic approach to teamwork. **Key Responsibilities** * Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor for your downline * Leverage this knowledge to expertly guide and coach your team to have high-quality conversations that maximize value and efficiency across our customer base * Consistently drive the team to meet and exceed weekly, monthly, and annual sales quota * Monitor the team's performance and identify achievements as well as areas of focus * Ensure continued progress of the team by proactively taking responsibility for the sales representatives' day-to-day development and performance * Motivate sales representatives to succeed, manage program day-to-day activities, training, logistics, and other activities as required * Provide consistent performance coaching and mentoring to reps to ensure productivity and goal achievement * Identify best practices and provide insight to team and leadership * Communicate program feedback and strategic recommendations for additional program strategies, tactics, revisions, and implementations based on observations of the programs' people, processes, and product **What Will You Need to Succeed?** * 4+ years of experience in customer success and/or sales-related roles, account management, program management, or strategic consulting, preferably in a SaaS environment * 2+ years in management/supervisory experience * Fluency in English * Excellent verbal and written communication skills * Results-oriented with the ability to motivate others and drive performance * Must have an adaptive management style and the ability to work at micro and macro levels * Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment * Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Your team, customers, and the Asana client can count on timely and valuable output and communication * Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work * Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership * Sales skills are preferred for coaching to upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana * Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business * Tech-savvy with a passion for technology and the ability to learn, comprehend, and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred **What We Offer?** At arenaflex, we believe in providing our employees with valuable mental and physical well-being benefits, including: * Remote or Hybrid work * Additional Health Insurance * Mental health program * MultiSport card * Access to our company library of 50+ hours of sales video trainings * Access to learning platform SkillSoft - Business, Design, & Tech online courses * Work computer **Why Join arenaflex?** * Join a dynamic and award-winning company that is shaping the future of customer success * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Enjoy a comprehensive benefits package that includes remote or hybrid work, additional health insurance, mental health program, multisport card, access to our company library of sales video trainings, and more * Take advantage of our career development programs and mentorship opportunities to advance your career * Contribute to our commitment to creating growth for our clients, employees, and community **How to Apply** If you are a seasoned customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [insert contact information] for assistance. Apply for this job