**Experienced Customer Success Manager – Long-Term Relationship Building and Strategic Growth**
At arenaflex, we're revolutionizing the way we approach customer success, and we're looking for a talented and driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in building long-term relationships with our customers, driving value and adoption, and advocating for their needs internally.
**About arenaflex**
arenaflex is a category-creating company that's passionate about delivering industry-leading products and services to our customers. We're committed to creating a diverse and inclusive environment where our employees can thrive and grow. Our mission is to improve the experience for both apartment renters and managers, and we've developed an intelligent front office platform that provides the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness.
**The Role**
As a Customer Success Manager at arenaflex, you'll be responsible for partnering with our customers to build positive relationships, drive long-term value and adoption, and advocate for their needs internally. You'll take ownership of a cohort of customers and focus on building long-term relationships, value, and growth. You'll bring your insights and knowledge to support their success in product and bring invaluable feedback to our internal teams to help us grow and scale with our customers.
**Day-to-Day Responsibilities**
* Serve as the main point of contact for customers, acting as the shepherd to the appropriate process or persons as needed to resolve requests, and/or ensure outcomes.
* Proactively connect with customers to provide updates, recommendations for best practices using arenaflex, and success insights as well as areas of opportunity.
* Partner cross-departmentally to advocate for customer requests and issues.
* Communicate opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments that will support their organization.
* Partner on the renewal process with customers to propose solutions that meet the customers' needs for their defined milestones for success.
**Basic Qualifications**
* Prior Customer Success Management experience working in SaaS with customers as they grow.
* Experience managing a book of business of medium to large-scale customers.
* Experience building trust and developing customer relationships.
* Ability to communicate value, leverage data, and influence decision-making.
* Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness.
* Strong organizational and time management skills to balance many customer relationships and their respective priorities.
**30/60/90 Day Expectations**
* 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product.
* 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continuing to shadow with the team to advance knowledge of our industry.
* 90 Days: Be ready to take on customers and be assigned a book of business to nurture.
**Why You'll Love It Here**
* You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products.
* You are comfortable taking risks and thinking outside the box.
* Being part of a great team with solid infrastructure in place.
* You want an opportunity to win, drive change, and be in an environment that will optimize for your success.
* You embrace our set of core values - determination, excellence, trust, and community.
* Competitive cash and equity compensation.
* Medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
* Flexible time off & paid holidays.
* Parental leave program.
* 401k with a match program to help you save for the future.
* Learning & Development assistance.
**Our Values**
To be successful and recognized at arenaflex, you should naturally encompass our S.T.A.R. values:
* S - Strengthen our communities
* T - Tackle difficult problems
* A - Adapt to change
* R - Raise the bar
We take these behaviors seriously and expect everyone to bring a positive KnockSTAR demeanor with them to work every day. At arenaflex, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal.
**Awards**
We've been recognized over the past several years across multiple platforms as a best place to work. Most recently, these awards have included:
* Great Place to Work Certified (August 2022 - 2023)
* Built In Seattle's 100 Best Places to Work (2021, 2022)
* Built In Seattle's 50 Best Midsize Places to Work (2022)
* Built In Seattle's 50 Best Small Places to Work (2020, 2021)
* Best Places to Work Multifamily (2021, 2022)
* Best Places to Work Multifamily for Women (2021, 2022)
* Inc. 5000 Fastest Growing Private Companies (2021, 2022)
* NAA Best Places to Work - Suppliers (2020)
**Important Information**
arenaflex is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply!
Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join arenaflex. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. arenaflex uses the E-Verify employment verification program.
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team of talented professionals and be a part of arenaflex's continued success.
**About arenaflex**
arenaflex is a category-creating company that's passionate about delivering industry-leading products and services to our customers. We're committed to creating a diverse and inclusive environment where our employees can thrive and grow. Our mission is to improve the experience for both apartment renters and managers, and we've developed an intelligent front office platform that provides the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness.
**The Role**
As a Customer Success Manager at arenaflex, you'll be responsible for partnering with our customers to build positive relationships, drive long-term value and adoption, and advocate for their needs internally. You'll take ownership of a cohort of customers and focus on building long-term relationships, value, and growth. You'll bring your insights and knowledge to support their success in product and bring invaluable feedback to our internal teams to help us grow and scale with our customers.
**Day-to-Day Responsibilities**
* Serve as the main point of contact for customers, acting as the shepherd to the appropriate process or persons as needed to resolve requests, and/or ensure outcomes.
* Proactively connect with customers to provide updates, recommendations for best practices using arenaflex, and success insights as well as areas of opportunity.
* Partner cross-departmentally to advocate for customer requests and issues.
* Communicate opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments that will support their organization.
* Partner on the renewal process with customers to propose solutions that meet the customers' needs for their defined milestones for success.
**Basic Qualifications**
* Prior Customer Success Management experience working in SaaS with customers as they grow.
* Experience managing a book of business of medium to large-scale customers.
* Experience building trust and developing customer relationships.
* Ability to communicate value, leverage data, and influence decision-making.
* Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness.
* Strong organizational and time management skills to balance many customer relationships and their respective priorities.
**30/60/90 Day Expectations**
* 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product.
* 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continuing to shadow with the team to advance knowledge of our industry.
* 90 Days: Be ready to take on customers and be assigned a book of business to nurture.
**Why You'll Love It Here**
* You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products.
* You are comfortable taking risks and thinking outside the box.
* Being part of a great team with solid infrastructure in place.
* You want an opportunity to win, drive change, and be in an environment that will optimize for your success.
* You embrace our set of core values - determination, excellence, trust, and community.
* Competitive cash and equity compensation.
* Medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
* Flexible time off & paid holidays.
* Parental leave program.
* 401k with a match program to help you save for the future.
* Learning & Development assistance.
**Our Values**
To be successful and recognized at arenaflex, you should naturally encompass our S.T.A.R. values:
* S - Strengthen our communities
* T - Tackle difficult problems
* A - Adapt to change
* R - Raise the bar
We take these behaviors seriously and expect everyone to bring a positive KnockSTAR demeanor with them to work every day. At arenaflex, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal.
**Awards**
We've been recognized over the past several years across multiple platforms as a best place to work. Most recently, these awards have included:
* Great Place to Work Certified (August 2022 - 2023)
* Built In Seattle's 100 Best Places to Work (2021, 2022)
* Built In Seattle's 50 Best Midsize Places to Work (2022)
* Built In Seattle's 50 Best Small Places to Work (2020, 2021)
* Best Places to Work Multifamily (2021, 2022)
* Best Places to Work Multifamily for Women (2021, 2022)
* Inc. 5000 Fastest Growing Private Companies (2021, 2022)
* NAA Best Places to Work - Suppliers (2020)
**Important Information**
arenaflex is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply!
Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join arenaflex. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. arenaflex uses the E-Verify employment verification program.
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team of talented professionals and be a part of arenaflex's continued success.