**Experienced Customer Success Manager | Housing - Join arenaflex in Revolutionizing the Future of Housing**

At arenaflex, we're not just building a company - we're building a movement. We're on a mission to harness the power of conversational AI to transform the way we live, work, and interact with each other. Our cutting-edge technology is designed to tackle some of the world's most pressing challenges, and we're looking for talented individuals like you to join our team and help shape the future. **About arenaflex** arenaflex is a pioneering company that's developing innovative conversational AI solutions for industries that matter most to us: housing and healthcare. We believe that by solving problems in these domains, we can create a ripple effect that improves the lives of people around the world. Our team is passionate about creating a better future, and we're committed to making a meaningful impact. **The Role** We're seeking an experienced Customer Success Manager to join our team and own strategic relationships with our customers in the housing industry. As a Customer Success Manager, you'll be responsible for developing a deep understanding of our products and bridging the gap between our customers and our internal technology teams. You'll serve as the product expert, guiding the user experience for customers and owning customer satisfaction through their use of arenaflex's products. **Key Responsibilities** * Become an expert in arenaflex's products, with a heavy focus on user workflows, integrations, and how our products work together * Understand our customer's business needs and goals, effectively communicate the AI's value, and ensure successful adoption and utilization of our products * Provide world-class support by taking ownership of customer issues, working closely with the Engineering, Product, and Support teams to address and resolve client issues quickly * Write documentation and host workshops on our product offerings to keep customers up-to-date with new features * Drive adoption of new products and features and assist with the launch * Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings * Strategize with our sales team to build, own, and execute client success and engagement plans * Review client reporting and usage metrics regularly to determine how to optimize your customers' performance * Proactively identify underperforming customers and execute plans to improve the customer's success in order to prevent churn * Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap * Attract top-tier talent to join our driven team **Requirements** * 2-3 years of technical B2B client-facing experience with a SaaS product * Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment * Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers * Ability to read and understand technical documentation and analyze data sets * Currently manage a book of business of at least $2.5M ARR * Must thrive in working in a fast-paced environment * Ability to prioritize effectively and get things done * Willingness to work in person at our office 4-5 days a week **Why Join arenaflex?** * Growth and impact: We're a funded startup that's scaling, and you'll have the opportunity to write the playbook instead of following it. Every day, you'll be challenged to identify how we can scale and execute on it. * Competitive compensation: We offer a competitive total rewards package, including base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. * Collaborative environment: Our office is a collaborative, open floor plan with a fully stocked kitchen and company-paid lunch. * Fun company social events: We have a program called Elise and the City that hosts fun social events for our team. * Unlimited vacation and paid holidays: We believe in work-life balance and offer unlimited vacation and paid holidays. * Relocation packages: We'll cover relocation packages and make the move exciting, not painful! **Benefits** * Equity in the company in the form of stock options * Medical, Dental, and Vision premiums covered at 100% * Fully paid parental leave * Commuter benefits * 401k benefits * Monthly fitness stipend * A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch * Fun company social events through our Elise and the City program * Unlimited vacation and paid holidays * We'll cover relocation packages and make the move exciting, not painful! **Job Compensation Range** The salary range for this role is $90,000 - $120,000 (OTE $112,500 - $142,500). arenaflex offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. **Equal Employment Opportunity** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **At-Will Employment** Employment with arenaflex is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. **Accommodations** Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Apply for this job