**Experienced Customer Service Specialist – Metro Service Center**

**Job Summary:** Join arenaflex, a leading organization dedicated to providing exceptional customer experiences, as a Customer Service Specialist. In this role, you will be responsible for delivering top-notch customer service, resolving issues, and providing solutions to customers through various communication channels. If you possess excellent communication skills, a customer-centric approach, and a passion for delivering results, we encourage you to apply for this exciting opportunity. **About arenaflex:** At arenaflex, we are committed to making a positive impact on our clients and employees alike. Our mission is to provide more and better jobs globally, while fostering a culture of care, approachability, and urgency. We take pride in our RACE values: Results Matter, Approachable, Care, and Emergency, which guide our actions and decisions every day. Our goal is to empower our associates to excel in their roles, while providing them with the support and resources they need to succeed. **Job Description:** ### Key Responsibilities: * Answer soft-phone (VOIP) customer calls and respond to customer inquiries in a timely and professional manner * Perform data entry into the SAP system while interacting with customers over the phone, ensuring accurate and efficient processing of customer information * Research account details as needed to achieve first-call resolution and provide solutions to customers * Input pertinent information regarding customers and customer problem resolution into a software management system * Respond to customer inquiries and resolve problems relating to products and services provided by arenaflex * Make outbound softphone calls to interact with customers while inputting data into various business unit software systems * Provide clerical data entry into various business unit software for job requests, status checks, and updates * Work collaboratively with the customer service team to achieve shared goals and objectives ### Essential Qualifications: * High School Diploma or equivalent * 2 years of related call center and/or customer service experience * Ability to pass customer service assessment testing * Strong interpersonal skills and ability to work well in a team environment * Ability to use a personal computer with MS Office Suite and other applications * Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner * Ability to adapt to changing situations and conditions * Excellent organizational skills and ability to handle multiple tasks * Ability to provide inbound residential customer service while on a softphone and input data into business required customer relationship management software * Ability to answer a high volume of calls and/or emails daily * Time-management skills ### Preferred Qualifications: * Bi-lingual (a plus) * Leadership experience (a plus) ### Working Conditions: * Long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard * May spend extended periods speaking and listening to customers; must speak clearly * May work in an open office environment with normal levels of noise * May exert up to 20 lbs of force occasionally to move objects * May be allowed to work from home once certain criteria are met ### Career Growth Opportunities and Learning Benefits: * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment that encourages innovation and creativity * Access to cutting-edge technology and tools to enhance your productivity and efficiency * Recognition and rewards for outstanding performance and contributions ### Compensation, Perks, and Benefits: * Competitive salary and benefits package * Opportunities for bonuses and incentives * Comprehensive health insurance and wellness programs * Paid time off and holidays * Access to employee assistance programs and resources * Recognition and rewards for outstanding performance and contributions ### How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job