**Experienced Customer Service Representative – Remote Opportunity in Golden, CO**
At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. As a Customer Service Representative at arenaflex, you'll play a vital role in directly improving health outcomes by providing exceptional support to our customers. Join us to start Caring. Connecting. Growing together.
**About arenaflex**
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe in a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and inclusive work environment. Our mission is to help people live healthier lives and make the health system work better for everyone.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a remote employee, you'll have the flexibility to work from home while taking on some tough challenges. This is a full-time position, requiring 40 hours of work per week, Monday through Friday, 8:00am - 5:00pm Mountain Time. Occasional overtime may be necessary, given the business need.
**Primary Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Answering an average of 60-80 incoming phone calls per day from customers and identifying the type of assistance they need
* Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
* Communicating directly with clinical staff for patient needs
* Medication refills, referral requests, chart troubleshooting
* Scheduling appointments for patients – entering and updating demographics
* Other tasks as needed
**Rewards and Recognition**
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. We're committed to providing development opportunities for our employees, so you can grow and advance in your career.
**Required Qualifications**
To be successful in this role, you'll need:
* A high school diploma / GED or equivalent experience
* Must be 18 years old or older
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Typing speed of 40 wpm
* 1+ years of experience in a customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
* Ability to work Monday – Friday, 8:00am - 5:00pm Mountain Time. Occasional overtime may be necessary, given the business need.
**Preferred Qualifications**
While not required, we prefer candidates with:
* 1+ years of prior healthcare experience
* Knowledge of Medical Terminology
**Telecommuting Requirements**
As a remote employee, you'll need to:
* Reside within Golden, CO
* Ability to keep all company-sensitive documents secure (if applicable)
* Establish a dedicated work area that is separated from other living areas and provides information privacy
* Have a high-speed internet connection or leverage an existing high-speed internet service
* Adhere to arenaflex's Telecommuter Policy
**Compensation and Benefits**
The hourly range for this role is $16.00 to $28.85 per hour, based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
**Application Deadline**
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, apply now to join our team at arenaflex.
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About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe in a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and inclusive work environment.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a remote employee, you'll have the flexibility to work from home while taking on some tough challenges.
Primary Responsibilities
Answering an average of 60-80 incoming phone calls per day from customers and identifying the type of assistance they need
Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
Communicating directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients – entering and updating demographics
Other tasks as needed
Rewards and Recognition
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.
Required Qualifications
A high school diploma / GED or equivalent experience
Must be 18 years old or older
Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
Typing speed of 40 wpm
1+ years of experience in a customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Ability to work Monday – Friday, 8:00am - 5:00pm Mountain Time. Occasional overtime may be necessary, given the business need.
Preferred Qualifications
1+ years of prior healthcare experience
Knowledge of Medical Terminology
Telecommuting Requirements
Reside within Golden, CO
Ability to keep all company-sensitive documents secure (if applicable)
Establish a dedicated work area that is separated from other living areas and provides information privacy
Have a high-speed internet connection or leverage an existing high-speed internet service
Adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
The hourly range for this role is $16.00 to $28.85 per hour, based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, apply now to join our team at arenaflex.
```
Apply Now
**About arenaflex**
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe in a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and inclusive work environment. Our mission is to help people live healthier lives and make the health system work better for everyone.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a remote employee, you'll have the flexibility to work from home while taking on some tough challenges. This is a full-time position, requiring 40 hours of work per week, Monday through Friday, 8:00am - 5:00pm Mountain Time. Occasional overtime may be necessary, given the business need.
**Primary Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Answering an average of 60-80 incoming phone calls per day from customers and identifying the type of assistance they need
* Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
* Communicating directly with clinical staff for patient needs
* Medication refills, referral requests, chart troubleshooting
* Scheduling appointments for patients – entering and updating demographics
* Other tasks as needed
**Rewards and Recognition**
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. We're committed to providing development opportunities for our employees, so you can grow and advance in your career.
**Required Qualifications**
To be successful in this role, you'll need:
* A high school diploma / GED or equivalent experience
* Must be 18 years old or older
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Typing speed of 40 wpm
* 1+ years of experience in a customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
* Ability to work Monday – Friday, 8:00am - 5:00pm Mountain Time. Occasional overtime may be necessary, given the business need.
**Preferred Qualifications**
While not required, we prefer candidates with:
* 1+ years of prior healthcare experience
* Knowledge of Medical Terminology
**Telecommuting Requirements**
As a remote employee, you'll need to:
* Reside within Golden, CO
* Ability to keep all company-sensitive documents secure (if applicable)
* Establish a dedicated work area that is separated from other living areas and provides information privacy
* Have a high-speed internet connection or leverage an existing high-speed internet service
* Adhere to arenaflex's Telecommuter Policy
**Compensation and Benefits**
The hourly range for this role is $16.00 to $28.85 per hour, based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
**Application Deadline**
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, apply now to join our team at arenaflex.
```html
About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe in a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and inclusive work environment.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a remote employee, you'll have the flexibility to work from home while taking on some tough challenges.
Primary Responsibilities
Answering an average of 60-80 incoming phone calls per day from customers and identifying the type of assistance they need
Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
Communicating directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients – entering and updating demographics
Other tasks as needed
Rewards and Recognition
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.
Required Qualifications
A high school diploma / GED or equivalent experience
Must be 18 years old or older
Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
Typing speed of 40 wpm
1+ years of experience in a customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Ability to work Monday – Friday, 8:00am - 5:00pm Mountain Time. Occasional overtime may be necessary, given the business need.
Preferred Qualifications
1+ years of prior healthcare experience
Knowledge of Medical Terminology
Telecommuting Requirements
Reside within Golden, CO
Ability to keep all company-sensitive documents secure (if applicable)
Establish a dedicated work area that is separated from other living areas and provides information privacy
Have a high-speed internet connection or leverage an existing high-speed internet service
Adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
The hourly range for this role is $16.00 to $28.85 per hour, based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, apply now to join our team at arenaflex.
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Apply Now