Experienced Customer Service Representative – Remote in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we're excited to introduce you to an opportunity that will challenge you to grow, learn, and make a real difference in the lives of pet parents across the country. arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.As a remote employee based in Texas, you'll have the flexibility to work from the comfort of your own home while enjoying a competitive starting wage of $15.50 per hour. What You'll Do As a Customer Service Representative at arenaflex, you'll be the face of our brand, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-bolthires as needed to ensure contact resolution * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration * Operating with a willingness to learn, sharing feedback, receiving feedback, and being open-minded to grow What You'll Need To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check Technical Requirements To ensure a seamless customer experience, you'll need to meet the following technical requirements: * A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience * A work area that is acceptable for webcam use * A reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10 Mbps upload speed) * A cell phone or tablet that can be used for two-factor authentication through Okta Verify Why arenaflex Customer Service?At arenaflex, we're not just looking for customer service representatives – we're looking for team members who are passionate about delivering exceptional customer experiences. Our culture is built on the principles of empowerment, growth, and making a difference. As a member of our customer service team, you'll have the opportunity to: * Belong: You'll be part of a diverse and inclusive team that values your unique perspectives and experiences. * Grow: You'll have access to ongoing training and development, resources, and opportunities to become your best.* Make a difference: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * Get support: You'll have a supportive team and manager who will help you navigate challenges and celebrate your successes. * Get rewarded: You'll enjoy competitive wages, medical and dental insurance, 401k, and other benefits that show we value your contributions. Equal Opportunity Employer arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. For more such jobs please click here!