Experienced Customer Service Representative - Remote Health Insurance Support Specialist

Join arenaflex, a leading not-for-profit health insurance company, in its mission to inspire health and make it easy for over 1.9 million Arizonans. As a Customer Service Representative -Remote Health Insurance Support Specialist, you will play a vital role in delivering exceptional customer experiences, resolving inquiries, and providing information on arenaflex's health insurance products and services.About arenaflex arenaflex is a local, independent bolthires Association and a not-for-profit health insurance company headquartered in Phoenix.Founded in 1939, the company has more than 2,500 dedicated employees throughout its Phoenix, Tucson, Chandler, and Flagstaff offices. arenaflex provides health insurance products, services, and networks to meet the diverse needs of individuals, families, and small and large businesses. With a strong commitment to community service, arenaflex also offers Medicare supplement plans to individuals over age 65. Our Mission arenaflex's mission is to inspire health and make it easy by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses.We strive to provide information and tools to help individuals make better health decisions and achieve their goals. Job DescriptionLocation:Remote within the state of Arizona $1,000 Onboarding Bonus - ($500 at 3 months and another $500 at 6 months)Job Summary We are seeking a full-time, remote Customer Advocate Phone Specialist for INBOUND phone support that will assist customer inquiries and correspondence. This position has an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry.Key Responsibilities: * Answer a diverse and high volume of health insurance related customer calls and correspondence daily. * Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines. * Document and record facts regarding inquiries and correspondence by updating arenaflex files and system. * Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals. * Perform all other duties as assigned.Pay and Shifts: * Our starting hourly rate is $18.00 with the opportunity to earn more with performance and quality-based incentives and bonuses! * We also offer an additional $1 per hour Bilingual Premium for Phone Specialist who speak Spanish proficiently! * Shifts are Monday-Friday, between 6:00am - 6:00pm What to Expect: * 9+ weeks of Instructor-led paid, virtual training * A supportive and collaborative work environment with opportunities for growth and development * A comprehensive benefits package, including: + Up to 16 days PTO, 11 paid holidays + 8 hours paid Volunteer hours to serve our community!+ Up to a 12% Annual bonus based on Corporate Goals and Individual Performance + Medical, Dental, and Vision Coverage + 401(k) up to 5% dollar per dollar match + Tuition Reimbursement + Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more! You Will: * Customer Care: Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person. * Member Advocate: Explain to customers a variety of information concerning the organization's services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, arenaflex programs, provider networks, etc.You Have: * High School diploma or equivalent * At least 1 year of external Customer Service Experience * Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones * Detailed oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programsOur Commitment arenaflex does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.Why Join arenaflex? Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That's the kind of satisfaction you'll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at arenaflex. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!For more such jobs, please click here! Equal Employment Opportunity arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like more information about this position, please don't hesitate to contact us. We look forward to hearing from you! [email protected] Join arenaflex Today! Don't miss this opportunity to join a leading not-for-profit health insurance company and make a difference in the lives of over 1.9 million Arizonans.and become a part of our exceptional team!