**Experienced Customer Service Representative – Health and Wellness Solutions (Remote – TX, FL, IL)**

At blithequark, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. Our team members are at the heart of everything we do, and we're looking for talented individuals to join our innovative company and help us improve the lives of people and animals everywhere. **Job Summary:** We're seeking an experienced Customer Service Representative to join our team in a remote setting. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues promptly, and ensuring customer satisfaction. If you're passionate about delivering top-notch customer service and have a strong background in customer-facing roles, we encourage you to apply for this exciting opportunity. **Responsibilities:** - **Monthly Service Calls:** Initiate monthly service calls to a specific number of low-volume accounts in the local geographic area to update customers on the latest programs, promotional activities, products, and services. - **Customer Support:** Assist customers with issues such as missed shipments, price adjustments, and backorders, striving for prompt resolution. - **Order Processing:** Process all phone, fax, mail, email, and verbal orders from customers, providing accurate answers to questions and complaints regarding products and services. - **Data Entry:** Perform data entry for purposes such as processing orders, accessing previous orders, and providing customers with current prices. - **Communication:** Communicate with all departments within the Distribution Center as well as field sales associates to ensure seamless order processing. - **Liaison:** Serve as a liaison between customers and field sales associates, making suggestions and recommendations to the Supervisor to continually improve customer service operations. - **Adaptability:** Be flexible and adapt to changing priorities and deadlines, ensuring that customer needs are met promptly. **Requirements:** - **Education:** Requires a broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or an equivalent combination of experience and education. - **Experience:** Normally requires less than one (1) year directly related experience. - **Skills:** - Strong customer service skills - Strong interpersonal skills - Good decision-making skills - Good analytical skills - Ability to communicate effectively both orally and in writing - Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction - Familiarity with ABC products, services, and pharmaceutical distribution operations - Strong organizational skills; attention to detail - Basic knowledge of Microsoft Word, Excel, and inventory management system **Work Environment:** - **Remote Work:** This position is remote, but the candidate must live in Texas, Florida, or Illinois. - **Shift:** 10:00 AM – 7:00 PM CST, Monday – Friday (shift times can vary) - **Noise Level:** The noise level in the work environment is generally moderate to noisy. **Physical and Mental Requirements:** - **Sedentary Physical Activity:** Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing. - **Visual Requirements:** Close vision, distance vision, peripheral vision, and ability to adjust focus. - **Computer Use:** 75% or more time is spent looking directly at a computer. - **Telephone Work:** 75% or more time is spent addressing customer issues on the telephone. - **Mobility:** Associate is occasionally required to stand, walk, or otherwise be mobile. - **Stress Management:** Ability to deal with stressful situations as they arise. **What blithequark Offers:** - **Compensation and Benefits:** We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. - **Training and Development:** We offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. - **Wellness and Support:** We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including support for working families, behavioral health solutions, paid parental leave, and paid caregiver leave. **Schedule:** - **Full-Time:** This is a full-time position. - **Equal Employment Opportunity:** blithequark is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. **How to Apply:** If you're passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. Apply for this job