**Experienced Customer Service Representative – Clinical Support (Remote, Nights & Weekends)**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative, Clinical Support. As a key member of our high-volume call center, you will play a vital role in supporting our mission to empower individuals to live healthier and longer. **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our members nationwide. Our team of dedicated professionals is committed to making a positive impact on the lives of our customers, and we're seeking like-minded individuals to join our ranks. **Job Summary** As a Customer Service Representative, Clinical Support, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure seamless communication and collaboration, and contribute to the success of our organization by meeting or exceeding key job accountabilities. **Responsibilities** * Answer incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** * High school diploma or equivalent required * Minimum of one year of experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Work Environment** As a remote worker, you will be responsible for working from home in a designated work area with company-provided technology equipment. You must have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** * Starting pay at $15/hour with potential for $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and professional development **Why Join blithequark?** * Work with a dynamic and supportive team dedicated to making a positive impact on the lives of our customers * Enjoy a comprehensive benefits package and competitive compensation * Develop your skills and expertise in a fast-paced and challenging environment * Contribute to the success of a leading healthcare organization **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create a work environment that is welcoming and inclusive for all employees. We welcome applications from diverse candidates and are committed to providing reasonable accommodations to qualified individuals with disabilities. **Accommodations** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at [insert contact information]. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job