Data Analyst, Collections Operations & KPIs

Momentum Financial Services Group is a leader in financial solutions for underserved communities. They are seeking a data-driven Data Analyst to join their Collections Analytics team, focusing on building dashboards and providing insights that enhance operational excellence and decision-making.ResponsibilitiesDevelop and maintain recurring reports tracking key collections performance metrics (contact rates, PTP conversion, queue penetration, productivity, cure rates, roll rates)Collaborate with stakeholders to align metrics with business goals and definitionsExtract, clean, and structure data from databases, CRMs, and telephony systemsPerform ad hoc analysis to answer business questions, uncover root causes, and measure initiativesBuild dashboards and visualizations in Tableau, Power BI, or similar tools for real-time insightsSupport KPI development with operations leadership to reflect evolving strategiesIdentify process bottlenecks or inefficiencies through data analysis and recommend improvementsEnsure accuracy, consistency, and timeliness in reporting across business functionsSkillsStrong SQL skills for querying and working with relational databasesProficiency in Excel and familiarity with at least one BI tool (Tableau, Power BI, Looker)Attention to detail and comfort handling large datasetsAbility to translate business needs into actionable analytical outputsStrong communication skills to work with technical and non-technical stakeholdersCuriosity, proactivity, and eagerness to learn in a collaborative environmentBachelor's degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or related field1–2 years of experience in an analytical or reporting role (internships included)Experience in financial services, collections, or customer operations is an assetExposure to telephony/CRM data and collections operations considered a plusBenefitsDiscretionary Annual Bonus – Opportunity for a discretionary bonus based on individual and company performance.Comprehensive Benefits – Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.Retirement Plans – Robust retirement savings options to help you plan for the future.Hybrid Work Environment – Flexibility to balance remote work and in-office collaboration.Perks and Rewards – Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.Company OverviewMomentum Financial Services Group offers financial solutions and products like check cashing, loans, prepaid credits and money transfers. It was founded in 1982, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://mfsg.com.



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