**Experienced Customer Practice Manager – Accelerating Business Outcomes in AMER-US-CST Enterprise ECRT and Energy**

At arenaflex, we're on a mission to revolutionize the way businesses operate in the cloud. As a Customer Practice Manager, you'll play a pivotal role in driving strategic and financial value for our customers through transformational professional services programs. If you're a results-driven leader with a passion for customer success, we want to hear from you. **About arenaflex** arenaflex is a leading provider of cloud-based solutions, empowering businesses to innovate and grow in the digital age. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. As a Customer Practice Manager, you'll be part of a dynamic team that's shaping the future of cloud computing. **Key Job Responsibilities** As a Customer Practice Manager, you'll be responsible for leading customer programs that accelerate business outcomes. Your key responsibilities will include: * Execution of long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings and revenue in the near term. * Leading business outcomes – ability to articulate accelerated customer outcomes through cloud technologies. * Developing a unified account plan and pursuit plan that aligns with the arenaflex account team (platform sales). * Establishing executive relationships across Technology & Business groups, executive sponsorship of programs. * Establishing an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal. * Successful assumption of the role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services. * Delivering on annual bookings and revenue targets with deal structure aligned with key customer goals and arenaflex Professional Services business objectives. * Supporting scale through shared learnings and mechanisms across the Professional Services sales team. **About the Team** At arenaflex, we value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about innovation, customer satisfaction, and employee well-being. We believe in fostering a culture of inclusion that empowers us to be proud of our differences. **Why arenaflex?** arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. **Inclusive Team Culture** Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. **Mentorship & Career Growth** We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. **Work/Life Balance** We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. **Essential Qualifications** * 5+ years of experience in a customer-facing role, with a proven track record of driving business outcomes. * Strong understanding of cloud technologies and their applications in various industries. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Proven ability to lead cross-functional teams and drive results in a fast-paced environment. * Strong analytical and problem-solving skills, with the ability to articulate complex ideas in a clear and concise manner. **Preferred Qualifications** * Experience in a similar role, with a focus on customer success and business outcomes. * Strong knowledge of arenaflex products and services, with a passion for innovation and customer satisfaction. * Experience working in a cloud-based environment, with a strong understanding of cloud security and compliance. * Strong leadership skills, with the ability to motivate and inspire teams to achieve exceptional results. * Experience working in a global environment, with a strong understanding of cultural differences and nuances. **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Proven ability to lead cross-functional teams and drive results in a fast-paced environment. * Strong analytical and problem-solving skills, with the ability to articulate complex ideas in a clear and concise manner. * Strong leadership skills, with the ability to motivate and inspire teams to achieve exceptional results. * Experience working in a cloud-based environment, with a strong understanding of cloud security and compliance. **Career Growth Opportunities** At arenaflex, we're committed to helping our employees develop into better-rounded professionals. We offer a range of career growth opportunities, including: * Mentorship programs, with experienced leaders and professionals. * Training and development programs, with a focus on cloud technologies and customer success. * Opportunities for advancement, with a focus on leadership and management roles. * A culture of innovation and experimentation, with a focus on trying new things and learning from failures. **Work Environment and Company Culture** At arenaflex, we value work-life harmony and strive for flexibility as part of our working culture. We offer a range of benefits and perks, including: * Flexible working hours, with the ability to work from home or in the office. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for professional development and growth, with a focus on leadership and management roles. * A culture of innovation and experimentation, with a focus on trying new things and learning from failures. **Compensation, Perks, and Benefits** At arenaflex, we offer a competitive compensation package, with a range of benefits and perks. Our compensation package includes: * A competitive salary, with a range of bonuses and incentives. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for professional development and growth, with a focus on leadership and management roles. * A culture of innovation and experimentation, with a focus on trying new things and learning from failures. **Conclusion** If you're a results-driven leader with a passion for customer success, we want to hear from you. As a Customer Practice Manager at arenaflex, you'll have the opportunity to drive strategic and financial value for our customers through transformational professional services programs. We offer a range of benefits and perks, including flexible working hours, a comprehensive benefits package, and opportunities for professional development and growth. Apply now to join our team and help us shape the future of cloud computing. Apply for this job