Experienced Customer Experience Design Co-op for Spring 2025 - Enhancing Global Customer and Employee Experiences through Innovative Design and Strategic Problem-Solving
Introduction to arenaflex
At arenaflex, we are passionate about delivering exceptional customer experiences that exceed expectations and set new standards in the industry. As a leader in our field, we recognize the importance of investing in the next generation of talent and fostering a culture of innovation, creativity, and collaboration. Our Customer Experience Design (CXD) team is at the forefront of this effort, working tirelessly to design, develop, and implement best-in-class products, services, and experiences that delight our global customer and employee bases.
Job Overview and Key Responsibilities
As a Customer Experience Design Co-op, you will play a vital role in supporting our CXD organization, which manages the customer and employee experience across key areas of the business. Your responsibilities will be diverse and exciting, ranging from market and competitor research, data analysis, and ideation to problem-solving, marketing, communication, event planning, and executive communications. You will have the opportunity to work with various teams within the travel ribbon, including the Service Recovery Team, Onboard Brand Experience Team, Uniform Brand Experience Team, Inflight Entertainment Wi-Fi Team, and Inflight Entertainment Delta Sync Seatback Team.
Some of the key areas you may be involved in include:
Conducting market research and analyzing data to inform design decisions and drive business outcomes
Developing and presenting business cases, executive communications, and presentations to stakeholders
Collaborating with cross-functional teams to design, develop, and implement innovative customer experiences
Providing support for event planning, marketing, and communication initiatives
Assisting in the creation of onboard brand experiences, including interior product developments and customer-facing fleet projects
What You Need to Succeed
To be successful in this role, you will need to possess a combination of skills, knowledge, and personal qualities, including:
Availability for three alternating semesters, with the ability to balance work and academic responsibilities
Enrollment in an accredited college or university during the program duration
Experience in research analysis, deck building, presentations, project coordination, and communications
Demonstrated organizational skills, including attention to detail, prioritization, and adaptability
Strong team-oriented mindset, with a commitment to continuous improvement methodologies
Proficiency in MS PowerPoint, MS Word, MS Excel, and knowledge of SharePoint site administration and OneDrive experience
Willingness to adapt quickly, learn new skills, and prioritize safety and security
Embracing diverse people, thinking, and styles, with a high school diploma, GED, or high school equivalency
Authorization to work in the United States and being at least 18 years of age
What Will Give You a Competitive Edge
To stand out as a candidate, you should possess:
Ability to tackle multiple projects simultaneously, with different timelines and cross-functional partners
Ability to develop effective presentations that tell a story and present ideas/recommendations to leaders
Desire to learn leadership techniques, best practices in problem-solving, and conflict resolution to drive innovation and progress
Additional Best Practices
In this role, you should be able to:
Listen and learn from people with diverse perspectives
Handle shifting priorities that arise from business needs
Drive for results, with a high-performing mindset and interest in growth and improvement
Be open to mentoring and learning as a method to grow and improve
Co-op Program Outline
Our Co-op program is designed to provide you with a comprehensive and immersive experience, with three alternating semesters working full-time at arenaflex and enrolled in courses at your university. The program outline is as follows:
Spring 2025: Working full-time at arenaflex
Summer 2025: Enrolled in courses at your university or taking a break
Fall 2025: Working full-time at arenaflex
Spring 2026: Enrolled in courses at your university
Summer 2026: Working full-time at arenaflex
By the end of the program, you will have gained one full year of experience, with a deep understanding of our business, industry, and customer experience design principles.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees, with a range of opportunities for learning, mentoring, and career advancement. As a Co-op, you will have access to:
Comprehensive training and onboarding programs
Mentorship from experienced professionals in the field
Opportunities for networking and building relationships with cross-functional teams
Access to industry-leading tools, technologies, and resources
Flexible work arrangements and a dynamic, collaborative work environment
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive, diverse, and vibrant company culture, with a strong emphasis on teamwork, collaboration, and innovation. Our work environment is dynamic, fast-paced, and supportive, with a range of perks and benefits, including:
Competitive compensation and rewards packages
Comprehensive health, wellness, and benefits programs
Flexible work arrangements, including remote work options
Opportunities for professional development, training, and education
Access to industry-leading tools, technologies, and resources
A dynamic, collaborative work environment with a range of social and networking events
Conclusion
If you are a motivated, creative, and ambitious individual, with a passion for customer experience design and a desire to make a real impact, we encourage you to apply for our Customer Experience Design Co-op program. With its unique blend of academic and professional experience, this program offers a rare opportunity to gain a deep understanding of our business, industry, and customer experience design principles, while developing the skills, knowledge, and personal qualities necessary for success in this exciting and rapidly evolving field.
Join us at arenaflex, and discover a world of possibilities, innovation, and growth, where you can make a real difference and achieve your full potential.
Apply Now
At arenaflex, we are passionate about delivering exceptional customer experiences that exceed expectations and set new standards in the industry. As a leader in our field, we recognize the importance of investing in the next generation of talent and fostering a culture of innovation, creativity, and collaboration. Our Customer Experience Design (CXD) team is at the forefront of this effort, working tirelessly to design, develop, and implement best-in-class products, services, and experiences that delight our global customer and employee bases.
Job Overview and Key Responsibilities
As a Customer Experience Design Co-op, you will play a vital role in supporting our CXD organization, which manages the customer and employee experience across key areas of the business. Your responsibilities will be diverse and exciting, ranging from market and competitor research, data analysis, and ideation to problem-solving, marketing, communication, event planning, and executive communications. You will have the opportunity to work with various teams within the travel ribbon, including the Service Recovery Team, Onboard Brand Experience Team, Uniform Brand Experience Team, Inflight Entertainment Wi-Fi Team, and Inflight Entertainment Delta Sync Seatback Team.
Some of the key areas you may be involved in include:
Conducting market research and analyzing data to inform design decisions and drive business outcomes
Developing and presenting business cases, executive communications, and presentations to stakeholders
Collaborating with cross-functional teams to design, develop, and implement innovative customer experiences
Providing support for event planning, marketing, and communication initiatives
Assisting in the creation of onboard brand experiences, including interior product developments and customer-facing fleet projects
What You Need to Succeed
To be successful in this role, you will need to possess a combination of skills, knowledge, and personal qualities, including:
Availability for three alternating semesters, with the ability to balance work and academic responsibilities
Enrollment in an accredited college or university during the program duration
Experience in research analysis, deck building, presentations, project coordination, and communications
Demonstrated organizational skills, including attention to detail, prioritization, and adaptability
Strong team-oriented mindset, with a commitment to continuous improvement methodologies
Proficiency in MS PowerPoint, MS Word, MS Excel, and knowledge of SharePoint site administration and OneDrive experience
Willingness to adapt quickly, learn new skills, and prioritize safety and security
Embracing diverse people, thinking, and styles, with a high school diploma, GED, or high school equivalency
Authorization to work in the United States and being at least 18 years of age
What Will Give You a Competitive Edge
To stand out as a candidate, you should possess:
Ability to tackle multiple projects simultaneously, with different timelines and cross-functional partners
Ability to develop effective presentations that tell a story and present ideas/recommendations to leaders
Desire to learn leadership techniques, best practices in problem-solving, and conflict resolution to drive innovation and progress
Additional Best Practices
In this role, you should be able to:
Listen and learn from people with diverse perspectives
Handle shifting priorities that arise from business needs
Drive for results, with a high-performing mindset and interest in growth and improvement
Be open to mentoring and learning as a method to grow and improve
Co-op Program Outline
Our Co-op program is designed to provide you with a comprehensive and immersive experience, with three alternating semesters working full-time at arenaflex and enrolled in courses at your university. The program outline is as follows:
Spring 2025: Working full-time at arenaflex
Summer 2025: Enrolled in courses at your university or taking a break
Fall 2025: Working full-time at arenaflex
Spring 2026: Enrolled in courses at your university
Summer 2026: Working full-time at arenaflex
By the end of the program, you will have gained one full year of experience, with a deep understanding of our business, industry, and customer experience design principles.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees, with a range of opportunities for learning, mentoring, and career advancement. As a Co-op, you will have access to:
Comprehensive training and onboarding programs
Mentorship from experienced professionals in the field
Opportunities for networking and building relationships with cross-functional teams
Access to industry-leading tools, technologies, and resources
Flexible work arrangements and a dynamic, collaborative work environment
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive, diverse, and vibrant company culture, with a strong emphasis on teamwork, collaboration, and innovation. Our work environment is dynamic, fast-paced, and supportive, with a range of perks and benefits, including:
Competitive compensation and rewards packages
Comprehensive health, wellness, and benefits programs
Flexible work arrangements, including remote work options
Opportunities for professional development, training, and education
Access to industry-leading tools, technologies, and resources
A dynamic, collaborative work environment with a range of social and networking events
Conclusion
If you are a motivated, creative, and ambitious individual, with a passion for customer experience design and a desire to make a real impact, we encourage you to apply for our Customer Experience Design Co-op program. With its unique blend of academic and professional experience, this program offers a rare opportunity to gain a deep understanding of our business, industry, and customer experience design principles, while developing the skills, knowledge, and personal qualities necessary for success in this exciting and rapidly evolving field.
Join us at arenaflex, and discover a world of possibilities, innovation, and growth, where you can make a real difference and achieve your full potential.
Apply Now