Analyst-Account Svcs
Verizon is a leading telecommunications company that empowers people by connecting them to what brings them joy. The Analyst-Account Services role involves being the first point of contact for clients post-sale, ensuring a smooth onboarding process, and managing client interactions to maximize product value and return on investment. Responsibilities First point of contact post sale for Reveal and Fleet Implementations for the Government, Enterprise/Strategic, Mid Market and SMB Business Markets ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience Validate proper product mix, ensuring hardware and software features sets are compatible with the client’s assets Main escalation point during onboarding, and mid-lifecycle engagements, responsible for facilitating quick resolution Subject matter expert for key functionality providing clients best practices on how to maximize value and return on investment Utilize all resources, including paid resources such as field support technicians, to care for timely resolution Ensure installations are scheduled and executed in a timely manner Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes Skills Minimum one year experience of Verizon Connect systems and tools, like: Salesforce, Connect 360, Super Libra Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities Team leader with proven experience leading cross-functional teams and projects Detailed understanding of the complexities associated with hardware and software solutions Demonstrated success managing complex projects Proven ability to thrive in a fast paced environment Benefits Medical Dental Vision Short and long term disability Basic life insurance Supplemental life insurance AD&D insurance Identity theft protection Pet insurance Group home & auto insurance Matched 401(k) savings plan Up to 8 company paid holidays per year Up to 6 personal days per year Paid parental leave Adoption assistance Tuition assistance Premium pay such as overtime, shift differential, holiday pay, allowances Up to 15 days of vacation per year Company Overview Verizon is a broadband and telecommunications company that provides information and entertainment services. It was founded in 1983, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is