Experienced Customer Experience and Operations Assistant – Remote Work Opportunity with a Dynamic Online Training Company
Introduction to arenaflex
arenaflex is a pioneering online contractor training company that has established a strong reputation in the industry for providing cutting-edge training solutions and adapting quickly to changing industry needs. As a small, growing company, we foster a remote, independent work environment while maintaining a tight-knit team culture. We are now seeking a highly motivated and experienced Customer Experience and Operations Assistant to join our friendly and dynamic team. This is an exceptional opportunity to work from home and be part of a company that values innovation, flexibility, and employee growth.
Job Overview
In this role, you will be responsible for ensuring that every aspect of the customer experience is positive, from responding to phone calls and email inquiries to providing administrative support and processing reports. You will also be involved in day-to-day operations, including light accounts receivable and payable tasks. As a key member of our team, you will thrive in a fast-paced environment, multitasking, and learning new things. If you are a self-starter who craves excitement and challenges, this is an ideal opportunity for you.
Key Responsibilities
Answer all incoming calls and provide exceptional customer service to callers, answering questions about services and products, and offering basic technical support
Process orders and collect customer information over the phone, updating their online accounts as needed
Respond to email inquiries in a timely and professional manner
Provide administrative support, including processing Excel files and Google Sheets, generating reports, and performing other tasks as required
Conduct outgoing calls to customers who are missing information from their profiles
Complete updates to curriculum, including formatting, adding images and audio to slides, and reviewing course content for errors and areas for improvement
Perform light accounts receivable and payable tasks, including emailing invoices, approving check orders, and following up on outstanding invoices
Be available for occasional Saturday in-person classroom training sessions (approximately once a month) to facilitate training, take attendance, and answer questions
Perform additional tasks or projects as identified by the team
Essential Qualifications
Reliable strong internet connection
Quiet work environment suitable for talking on the phone with customers
Functional office setup with a working, up-to-date computer (arenaflex may be able to provide a computer if needed)
Customer service experience
Proficiency with Excel/Google Sheets and Word/Google Docs
Excellent writing skills
Attention to detail and ability to multitask, juggling multiple projects with consistent accuracy
Reliable, organized, self-starter, motivated, and independent worker
Excellent phone and people skills, including listening, problem-solving, and conflict resolution
Ability to prioritize projects and work in a fast-paced environment
Preferred Qualifications
Residence in Massachusetts (ideal candidate will be available to proctor an in-person classroom training approximately one Saturday per month)
Experience working in a remote or independent environment
Familiarity with online training platforms and curriculum development
Basic technical skills and ability to troubleshoot common issues
Career Growth and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience and Operations Assistant, you will have the opportunity to learn new skills, take on new challenges, and contribute to the success of our company. You will be part of a dynamic team that values innovation, flexibility, and collaboration. We offer quarterly performance bonuses, opportunities for professional development, and a supportive work environment that encourages you to thrive.
Work Environment and Company Culture
arenaflex is a remote-friendly company that values the importance of work-life balance. We believe in giving our employees the autonomy to work independently and manage their own responsibilities. Our team is tight-knit and supportive, and we encourage open communication, feedback, and collaboration. We are committed to creating a positive and inclusive work environment that fosters growth, creativity, and success.
Compensation and Benefits
We offer a competitive hourly rate of $18/hr, plus quarterly performance bonuses totaling up to $1,000.00. Additionally, you will receive extra pay for occasional Saturday in-person classroom training sessions, including travel expenses. We also provide a phone and other necessary equipment to ensure your success in this role.
Conclusion
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience and Operations Assistant at arenaflex, you will be part of a dynamic team that values innovation, flexibility, and employee growth. You will have the opportunity to work from home, develop new skills, and contribute to the success of our company. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the arenaflex family!
Apply Now
arenaflex is a pioneering online contractor training company that has established a strong reputation in the industry for providing cutting-edge training solutions and adapting quickly to changing industry needs. As a small, growing company, we foster a remote, independent work environment while maintaining a tight-knit team culture. We are now seeking a highly motivated and experienced Customer Experience and Operations Assistant to join our friendly and dynamic team. This is an exceptional opportunity to work from home and be part of a company that values innovation, flexibility, and employee growth.
Job Overview
In this role, you will be responsible for ensuring that every aspect of the customer experience is positive, from responding to phone calls and email inquiries to providing administrative support and processing reports. You will also be involved in day-to-day operations, including light accounts receivable and payable tasks. As a key member of our team, you will thrive in a fast-paced environment, multitasking, and learning new things. If you are a self-starter who craves excitement and challenges, this is an ideal opportunity for you.
Key Responsibilities
Answer all incoming calls and provide exceptional customer service to callers, answering questions about services and products, and offering basic technical support
Process orders and collect customer information over the phone, updating their online accounts as needed
Respond to email inquiries in a timely and professional manner
Provide administrative support, including processing Excel files and Google Sheets, generating reports, and performing other tasks as required
Conduct outgoing calls to customers who are missing information from their profiles
Complete updates to curriculum, including formatting, adding images and audio to slides, and reviewing course content for errors and areas for improvement
Perform light accounts receivable and payable tasks, including emailing invoices, approving check orders, and following up on outstanding invoices
Be available for occasional Saturday in-person classroom training sessions (approximately once a month) to facilitate training, take attendance, and answer questions
Perform additional tasks or projects as identified by the team
Essential Qualifications
Reliable strong internet connection
Quiet work environment suitable for talking on the phone with customers
Functional office setup with a working, up-to-date computer (arenaflex may be able to provide a computer if needed)
Customer service experience
Proficiency with Excel/Google Sheets and Word/Google Docs
Excellent writing skills
Attention to detail and ability to multitask, juggling multiple projects with consistent accuracy
Reliable, organized, self-starter, motivated, and independent worker
Excellent phone and people skills, including listening, problem-solving, and conflict resolution
Ability to prioritize projects and work in a fast-paced environment
Preferred Qualifications
Residence in Massachusetts (ideal candidate will be available to proctor an in-person classroom training approximately one Saturday per month)
Experience working in a remote or independent environment
Familiarity with online training platforms and curriculum development
Basic technical skills and ability to troubleshoot common issues
Career Growth and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience and Operations Assistant, you will have the opportunity to learn new skills, take on new challenges, and contribute to the success of our company. You will be part of a dynamic team that values innovation, flexibility, and collaboration. We offer quarterly performance bonuses, opportunities for professional development, and a supportive work environment that encourages you to thrive.
Work Environment and Company Culture
arenaflex is a remote-friendly company that values the importance of work-life balance. We believe in giving our employees the autonomy to work independently and manage their own responsibilities. Our team is tight-knit and supportive, and we encourage open communication, feedback, and collaboration. We are committed to creating a positive and inclusive work environment that fosters growth, creativity, and success.
Compensation and Benefits
We offer a competitive hourly rate of $18/hr, plus quarterly performance bonuses totaling up to $1,000.00. Additionally, you will receive extra pay for occasional Saturday in-person classroom training sessions, including travel expenses. We also provide a phone and other necessary equipment to ensure your success in this role.
Conclusion
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience and Operations Assistant at arenaflex, you will be part of a dynamic team that values innovation, flexibility, and employee growth. You will have the opportunity to work from home, develop new skills, and contribute to the success of our company. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the arenaflex family!
Apply Now