Experienced Customer Care Representative – Virtual Healthcare Support Specialist

Join arenaflex, a leading healthcare company, as a Customer Care Representative and become a trusted advisor and educator for our customers. As a key member of our team, you will play a vital role in guiding our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. About arenaflex arenaflex is a dynamic and innovative company that is committed to making a positive impact on the lives of our customers. As a Fortune 100 Best Companies to Work For, we are dedicated to creating a culture of excellence, diversity, and inclusion.Our team is passionate about delivering exceptional customer service and making a difference in the healthcare industry. Job Summary As a Customer Care Representative, you will work virtually from the comfort of your own home, providing exceptional customer service to our members and providers. You will be responsible for guiding them through their healthcare needs, explaining benefits, solving claim concerns, and helping them find a doctor via telephone calls, online chats, or emails. You will also partner internally to create a seamless experience for our customers and resolve potential issues.A Typical Day in the Life of a Customer Care Representative * Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping them find a doctor via telephone calls, online chats, or emails. * Partner internally to create a seamless experience for our customers and resolve potential issues. * Work collaboratively with our team to provide exceptional customer service and make a positive impact on the lives of our customers. What We Offer * A career path with opportunity for growth and professional development.* Ability to obtain your associate's or bachelor's degree or further your education with tuition reimbursement. * Affordable Health Insurance, Dental, Vision, and Basic Life. * 401(k) match, Paid Time Off, Holiday Pay, and Quarterly Incentive Bonus. * Annual increases plan based on performance. * A range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs. * Medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.QualificationsThis position can be filled at Customer Care Representative I, II, or III level, depending on the candidate's experience and background. The hiring manager will determine the level based on the candidate's qualifications. Minimum Requirements * CCRI: Requires a high school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience that would provide an equivalent background. * CCRII: Requires a high school diploma or equivalent and a minimum of 1 year of experience in an automated customer service environment; or any combination of education and experience that would provide an equivalent background.* CCRIII: Requires a high school diploma or equivalent and a minimum of 3 years of experience in an automated customer service environment; or any combination of education and experience that would provide an equivalent background. * Ability to work from home with internet access and a quiet and private workspace. Preferred Qualifications * A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact.* A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns. * A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer. * Must have a strong work ethic and sense of responsibility to teammates and our members, demonstrated by being on time and available to meet members' needs, being accountable for commitments made to customers or others, and ensuring follow-bolthires are completed.* Flexible and quick learner, willing to adapt to changing customer and business needs. Work Environment and Company Culture arenaflex is committed to creating a culture of excellence, diversity, and inclusion. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers. We offer a range of benefits and perks to support our employees' physical and mental well-being, including: * Flexible work arrangements to support work-life balance.* Opportunities for professional development and growth. * Collaborative and supportive team environment. * Recognition and rewards for outstanding performance. * Access to wellness programs and financial education resources. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website at careers.arenaflex.com to learn more about our company and apply for the Customer Care Representative position.Equal Employment Opportunity arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Accommodation Requests Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.To apply for this exciting opportunity, please visit our website at careers.arenaflex.com and today!