Experienced Customer Assistance Specialist – Collections and Account Maintenance

At arenaflex, we're not just building a company – we're building a community of innovators, thinkers, and doers who share a passion for creating exceptional customer experiences. As a Customer Assistance Specialist on our Experience Center team, you'll play a vital role in delivering best-in-class support to our customers, ensuring their accounts are up-to-date and their needs are met. If you're a motivated and customer-centric individual with a knack for problem-solving, we want to hear from you. About arenaflex arenaflex is a world-renowned brand that's been pushing the boundaries of innovation and excellence for decades.As a leader in the mobility industry, we're committed to creating solutions that enhance lives and delight our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. The Experience Center Customer Assistance TeamOur Customer Assistance Team is the heartbeat of arenaflex's customer experience. We're a collaborative and dynamic group of professionals who work together to provide exceptional support to our customers. As a Customer Assistance Specialist, you'll be part of a team that's dedicated to delivering timely and accurate responses to customers, ensuring their accounts are up-to-date, and providing them with the best possible solutions to their needs.Key Responsibilities As a Customer Assistance Specialist, you'll be responsible for: * Analyzing payment history and notes from the system to clearly communicate account status to customers using Call Model guidelines * Documenting all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and forms * Analyzing account characteristics and negotiating with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions * Using appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives * Promptly reporting/refer sensitive and complex issues to the Customer Assistance Supervisor * Completing non-phone-based projects and account maintenance/remediation efforts * Offering critical decision-making as necessary when assigning accounts out for repossession What You Bring To succeed in this role, you'll need: * A High School Diploma or GED * A College degree or equivalent work experience preferred * A focus on timely and accurate responses to customers * The ability to work collaboratively with other team members at all levels of the organization * Excellent verbal communication and interpersonal skills * Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment * Working knowledge of bolthires Office Applications (Word, PowerPoint, Excel, etc.) What We Offer At arenaflex, we're committed to providing our team members with a work environment that's built on teamwork, flexibility, and respect.Some of the benefits and perks you can expect include: * A competitive base salary and benefits effective day 1 * A hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations * Professional growth and development programs to help advance your career, as well as tuition reimbursement * Vehicle purchase & lease programs * Comprehensive health care and wellness plans for your entire family * Flexible work options based on business needs * Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from arenaflex regardless of whether you contribute * Paid holidays and paid time off * Referral services related to prenatal services, adoption, childcare, schools, and more * Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Belonging at arenaflex At arenaflex, we believe that our success begins and ends with our people.We're committed to creating a workplace that's inclusive, diverse, and respectful. We celebrate the diversity of the communities where we live and do business, and we're proud to be an equal opportunity employer that values unique human experiences. Career Possibilities arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration, and we know that diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they're a business imperative.If you're a motivated and customer-centric individual who's passionate about creating exceptional customer experiences, we want to hear from you. Please through our website, and don't hesitate to reach out if you have any questions or need assistance with your application. ! For more information about arenaflex and our job opportunities, please visit our website or follow us on social media. We look forward to hearing from you and starting our impossible, together!