Client Services Associate

proSapient is a consulting firm that helps clients discover knowledge to make informed decisions. The Client Services Associate will work with project leads to understand client requests, identify industry experts, and manage multiple client interactions to ensure their needs are met.ResponsibilitiesWork in partnership with your Project Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requestsPro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedInAct as a consultant by figuring out the type of expert your clients will need to speak with to fulfill their projectAct as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each dayShare the expert you’ve chosen to your client by understanding what the client is fully looking for and ensuring those needs are metSkillsYou have the drive, tenacity and confidence to work in a rapidly growing and unstructured business with constant product and personal evolutionYou are an exceptional communicator with an intense focus on generating revenuesYou have the organizational skills required to juggle multiple projects, stakeholders and targets and succeed across many responsibilitiesYou would like responsibility early and thrive on being in a metric and results-driven environmentYou are interested in the corporate landscapeYou have an interest or background in research, economics, business or financial marketsYou thrive in a team environment with a high level of collaboration and are willing to help others from the outsetYou possess both the understanding of business issues and the ability required to establish consultative, trust-based relationships with leading industry figuresSuccessful Candidates must be able to commence to work Monday May 4th, 2026This is a permanent role, paying a total salary range of $55,000-63,000CAD per annum, as a combination of both fixed & variable earningsThis is a hybrid role, featuring Mondays, Tuesdays & Thursdays at our downtown Toronto office, which are set days across the entire company and non-negotiableYou will need to be currently legally authorized to work in Canada, and specifically, Ontario, for this role. proSapient cannot offer sponsorship or visa support of any kindBenefitsA base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!An extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits, to name a few!Employee Assistance ProgramTenure gifts to thank our loyal staffAn enhanced maternity and paternity package17 days annual leave each year which includes a week's closure over the Christmas period to fully reset + 9 public holidays.A paid sick leave policy of up to 10 days annuallyUp to 20 remote working days annuallyA hybrid working model, featuring three days per week in our modern downtown Toronto officeTeam socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our businessCorporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!Company OverviewproSapient is a research platform that gathers networks of insights from executives and SMEs via global consultations and surveys. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is http://prosapient.com.



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