**Experienced Commercial Customer Service Banker – Relationship Building and Treasury Management Expert**

At arenaflex, we're committed to delivering exceptional banking services to our commercial customers, and we're seeking a skilled Commercial Customer Service Banker to join our team. As a key member of our customer service team, you'll be responsible for building and maintaining strong relationships with our commercial banking customers, providing expert support for Treasury Management, depository, and loan services. **About arenaflex** arenaflex is a leading financial institution dedicated to providing innovative banking solutions to businesses and individuals. Our mission is to empower our customers to achieve their financial goals by offering a wide range of products and services, including Treasury Management, deposit accounts, and loan solutions. We're committed to delivering exceptional customer service, and we're looking for talented individuals who share our passion for building strong relationships and providing expert support. **Responsibilities** As a Commercial Customer Service Banker at arenaflex, you'll be responsible for: * Maintaining and expanding relationships with commercial banking customers through proactive communication, problem-solving, and relationship-building activities. * Identifying potential problems, compliance issues, and opportunities to maximize client satisfaction and encourage expansion of the relationship. * Developing a working knowledge of assigned areas and accounts through frequent client contact and execution of standard departmental procedures. * Providing expert support for Treasury Management products, including online platforms, and assisting customers in navigating these systems. * Responding to customer inquiries via phone, email, and online channels, and resolving issues in a timely and professional manner. * Assisting customers with deposit and loan questions, and providing guidance on bank products and services. * Maintaining a strong technical understanding of bank systems and regularly attending training sessions to expand knowledge and skills. * Collaborating with internal teams to resolve customer issues and improve overall customer experience. **Requirements** To be successful in this role, you'll need: * An associate degree or equivalent work experience in a related field. * Three to five years of experience in the financial services industry, with a focus on commercial banking or customer service. * Excellent verbal, written, and interpersonal communication skills, with a strong ability to build relationships and resolve conflicts. * Outstanding customer service and problem-resolution skills, with a focus on delivering exceptional customer experiences. * Proficient computer skills, especially Microsoft Office applications, and experience with department-specific systems. * Advanced knowledge of departmental and bank products and services, including Treasury Management products and services. * Technical support and/or co-browse skills, with a preference for experience with digital capabilities and Information Technology environments. * Knowledge of Treasury Management Products/Services, with a preference for experience with GTM and Operations. **Nice-to-Haves** While not required, the following skills and qualifications are highly desirable: * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong analytical and problem-solving skills, with a focus on identifying and resolving complex customer issues. * Ability to work independently and as part of a team, with a strong focus on collaboration and communication. * Experience with customer relationship management (CRM) software and other banking systems. * Strong understanding of digital capabilities and experience in an Information Technology environment. **Benefits** As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including: * Comprehensive healthcare coverage, including medical, dental, and vision plans. * Supplemental coverage, including accident insurance, critical illness insurance, and hospital indemnity. * 401(k) retirement savings plan with company match. * Life and disability insurance. * Employee assistance program. * Identity theft protection. * Legal support. * Auto and home insurance. * Pet insurance. * Employee discounts with preferred vendors. **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship. * Regular training sessions and workshops. * Opportunities for advancement and career growth. * Access to industry-leading tools and technologies. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. We're committed to creating a positive and inclusive work culture, with a focus on: * Diversity, equity, and inclusion. * Employee well-being and work-life balance. * Community involvement and social responsibility. If you're a motivated and customer-focused individual with a passion for building strong relationships and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join the arenaflex team and help us deliver exceptional banking services to our commercial customers. Apply for this job