**Experienced Bilingual Customer Service Representative - Paid Training - Work-From-Home Opportunity**
**About arenaflex**
arenaflex, a leading provider of innovative connectivity solutions, has been reimagining the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network. With a strong commitment to customer experience, arenaflex has earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row.
**Join arenaflex's Award-Winning Customer Experience Team**
As a Customer Experience Representative at arenaflex, you will play a vital role in simplifying lives and helping communities get the most from their TV experience. Our agents excel at providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the perfect opportunity for you!
**Job Duties and Responsibilities**
As a Customer Experience Representative, you will:
* Serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers
* Provide solutions to customers, from simple concerns to escalated and complex situations
* Speak with customers in Spanish and English
* Support customers between the hours of 6 AM to 10 PM MT
* Work two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
* Have open availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs
* Adhere to a pre-planned schedule and take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
* Engage with a diverse consumer base to provide solutions for customer needs and technical issues
* Reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee to be eligible for hire
**Essential and Preferred Qualifications**
Ideal representatives have:
* High School diploma, GED, or equivalent experience
* Six months of related customer service and troubleshooting experience and/or training
* An openness to being coachable and a desire to learn new techniques
* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
* Ability to be on camera during all video meetings
* Superb attendance
* Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
* Flexibility with schedule changes every 12-15 weeks
* Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone
**What's in it for you?**
* This is a Full Time, Work-From-Home position
* 10% increase to your starting rate upon completing an apprenticeship
* Company-provided equipment
* Extensive Benefits Package
* Medical, Dental, Vision Insurance
* PTO and Paid Sick Time
* 401(k) Investments with Company-matched funds
* Tuition reimbursement
* 330 free channels including premiums
* $5 monthly Sling Blue and Orange service
* $10 credit per line (up to 5) for Boost Mobile
* Heavily discounted DISH, Sling, & Boost Mobile Service
* Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunities for upward mobility.
**Work-at-Home Technical Requirements**
arenaflex will provide all initial equipment required to perform the role aside from home internet. A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of arenaflex. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced.
**Home Internet Requirements**
* Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
* Wired ethernet between modem and PC without the use of an adapter
**Starting Pay and Benefits**
Starting pay varies by your home location:
* Florida: $15.00 + $0.50 Language Differential
* Georgia: $15.00 + $0.50 Language Differential
* Indiana: $15.00 + $0.50 Language Differential
* Kansas: $15.00 + $0.50 Language Differential
* Mississippi: $15.00 + $0.50 Language Differential
* Missouri: $15.00 + $0.50 Language Differential
* Nebraska: $15.00 + $0.50 Language Differential
* North Carolina: $15.00 + $0.50 Language Differential
* South Carolina: $15.00 + $0.50 Language Differential
* Tennessee: $15.00 + $0.50 Language Differential
Salary Ranges:
* Compensation: $15.00/Hour
Benefits:
* At arenaflex, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make valuable connections, both in and out of work; Employee Resource Groups.
* From versatile health perks to new career opportunities, check out our benefits on our careers website.
**Apply Now!**
If you're ready to join arenaflex's award-winning customer experience team and start your career in customer service, apply now!
Apply Now
arenaflex, a leading provider of innovative connectivity solutions, has been reimagining the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network. With a strong commitment to customer experience, arenaflex has earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row.
**Join arenaflex's Award-Winning Customer Experience Team**
As a Customer Experience Representative at arenaflex, you will play a vital role in simplifying lives and helping communities get the most from their TV experience. Our agents excel at providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the perfect opportunity for you!
**Job Duties and Responsibilities**
As a Customer Experience Representative, you will:
* Serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers
* Provide solutions to customers, from simple concerns to escalated and complex situations
* Speak with customers in Spanish and English
* Support customers between the hours of 6 AM to 10 PM MT
* Work two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
* Have open availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs
* Adhere to a pre-planned schedule and take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
* Engage with a diverse consumer base to provide solutions for customer needs and technical issues
* Reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee to be eligible for hire
**Essential and Preferred Qualifications**
Ideal representatives have:
* High School diploma, GED, or equivalent experience
* Six months of related customer service and troubleshooting experience and/or training
* An openness to being coachable and a desire to learn new techniques
* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
* Ability to be on camera during all video meetings
* Superb attendance
* Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
* Flexibility with schedule changes every 12-15 weeks
* Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone
**What's in it for you?**
* This is a Full Time, Work-From-Home position
* 10% increase to your starting rate upon completing an apprenticeship
* Company-provided equipment
* Extensive Benefits Package
* Medical, Dental, Vision Insurance
* PTO and Paid Sick Time
* 401(k) Investments with Company-matched funds
* Tuition reimbursement
* 330 free channels including premiums
* $5 monthly Sling Blue and Orange service
* $10 credit per line (up to 5) for Boost Mobile
* Heavily discounted DISH, Sling, & Boost Mobile Service
* Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunities for upward mobility.
**Work-at-Home Technical Requirements**
arenaflex will provide all initial equipment required to perform the role aside from home internet. A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of arenaflex. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced.
**Home Internet Requirements**
* Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
* Wired ethernet between modem and PC without the use of an adapter
**Starting Pay and Benefits**
Starting pay varies by your home location:
* Florida: $15.00 + $0.50 Language Differential
* Georgia: $15.00 + $0.50 Language Differential
* Indiana: $15.00 + $0.50 Language Differential
* Kansas: $15.00 + $0.50 Language Differential
* Mississippi: $15.00 + $0.50 Language Differential
* Missouri: $15.00 + $0.50 Language Differential
* Nebraska: $15.00 + $0.50 Language Differential
* North Carolina: $15.00 + $0.50 Language Differential
* South Carolina: $15.00 + $0.50 Language Differential
* Tennessee: $15.00 + $0.50 Language Differential
Salary Ranges:
* Compensation: $15.00/Hour
Benefits:
* At arenaflex, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make valuable connections, both in and out of work; Employee Resource Groups.
* From versatile health perks to new career opportunities, check out our benefits on our careers website.
**Apply Now!**
If you're ready to join arenaflex's award-winning customer experience team and start your career in customer service, apply now!
Apply Now