**Experienced 100% Remote Financial Customer Service Representative – Mortgage Industry Expert**

Are you a customer service professional with a passion for the mortgage industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As a 100% remote Financial Customer Service Representative with our company, you will play a critical role in delivering exceptional customer experiences to our clients, while working collaboratively with internal departments to resolve any potential issues or concerns. **About Our Company** At TEKsystems, we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we're an industry leader in Full-Stack Technology Services, Talent Services, and real-world application. We work with progressive leaders to drive change, and that's the power of true partnership. **Job Summary** As a 100% remote Financial Customer Service Representative, you will serve as a member of our Support Team, acting as the Single Point of Contact between our clients and our business line. Your primary responsibility will be to assist and support our clients collectively with internal departments, keeping them informed and resolving any potential issues or concerns. You will be the face of our company, providing exceptional customer service via phone and email, while maintaining a high level of professionalism expected by our clients in a business-to-business client support role. **Key Responsibilities** * Serve as a member of our Support Team, acting as the Single Point of Contact between our clients and our business line * Assist and support our clients collectively with internal departments, keeping them informed and resolving any potential issues or concerns * Maintain client focus at all times by strictly adhering to Client Service Standards, taking ownership of all inquiries and proactively following through to resolution * Provide status to the client at every step of the process * Generate outbound calls when contact is needed throughout the process * Answer/respond to all inbound client calls/emails and provide accurate answers to the client's questions, while maintaining a high level of professionalism * Conference in various department Subject Matter Experts (SMEs) as needed to resolve issues and answer questions * Document interactions with clients in internal systems to ensure that other departments are aware of phone call/email conversations that have occurred * Maintain regular and punctual attendance **Essential Qualifications** * 3 years of mortgage experience; preference for mortgage closing/processing/funding experience (MUST HAVE) * Knowledge of different types of loans (FHA/VA, etc.) * Knowledgeable in the mortgage process flow and established SLA's * Ability to effectively and professionally communicate via phone and email * Strong problem-solving and analytical skills * Excellent customer service skills, with a focus on delivering exceptional experiences * Ability to work in a fast-paced, dynamic environment **Preferred Qualifications** * Experience working in a remote or virtual environment * Knowledge of mortgage industry software and systems * Experience with customer relationship management (CRM) software * Strong organizational and time management skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At TEKsystems, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and coaching * Online training and development courses * Mentorship programs * Opportunities for advancement and career growth **Work Environment and Company Culture** As a 100% remote Financial Customer Service Representative, you will work from the comfort of your own home, with the flexibility to create your own schedule and work environment. Our company culture is built on the values of: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Integrity and ethics * Respect and inclusivity **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and remote work options **How to Apply** If you're a motivated and customer-focused individual with a passion for the mortgage industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where all employees feel valued and supported. Apply for this job