Order Management Service Specialist

Why Work at SMA AmericaAt SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.But we're not just transforming power - we're empowering people.We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.PURPOSE OF THE POSITIONThe Order Management Service Specialist is responsible for overseeing the entry, upkeep, and supervision of order management in relation to service operations for both SMA America and SMA Canada. The Order Management Service Specialist extends order -replated and logistical assistance to customers, the Contact Center, and Supply Chain teams. Duties include the coordination and maintenance of the sales order process and responding to customer inquiries via email and phone.Primary duties / essential responsibilities• Transforms service quotations for spare parts into sales orders ready for delivery.• Monitors Service activities by ensuring timely processes of orders for standard exchanges and in warranty spare parts.• Ensures exceptional customer service by meticulously overseeing the complete process of entering and fulfilling customer orders within designated timeframes.• Oversees internal purchase orders originating in Canada to US order entry and delivery.• Attaches all purchase orders and quotes for time and Material activities for billing accuracy.• Collaborates with Billing and Accounts Receivables teams to collect down payments, enabling the release of shipment for delivery.• Participates in weekly backlog meetings with the Supply Chain teams to assess inventory availability and fulfillment.• Resolves and corrects material data within the sales order as requested by our Contact Center.• Function as a liaison between the contact center and supply chain teams to communicate updates to a sales order and service notification.• Coordinate data entry tasks including the creation of ship to partners in Salesforce• Provides open returns reports to key accounts.• Addresses inquiries from the Customer.• Serves as a liaison between service and operations departments, ensuring a seamless flow of customer deliveries.• Creates delivery notes and monitors transfer to 3PL to Footprint system.• Other duties as may be required or assigned.Required training (type / duration / field / additional training)• High school diploma or equivalent education is required.• Associate degree in business or logistics is strongly preferred.• Required relevant professional experience (type / duration)• At least 3-5 years of experience in administrative or logistical support role is required.Other specialized skills• Knowledge of SAP/ Salesforce.• Order Management and customer service experience.• Strong problem solving in resolving complex duties and tasks.• Knowledge of logistics and freight forwarders (FedEx, TMS etc.) recommended• Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is strongly preferred.• Attention to detail and a high level of accuracy are required.• Ability to analyze and solve problems effectively.WE OFFER• Pay Range: $24.00 - $33.00, an hour, dependent upon experience.• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays• 401(k) plan with company match• Opportunities for professional development and training• Inclusive, collaborative, and innovative work environmentOur EEO PolicyWe are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.Our Privacy PolicyDuring your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.If you have any question regarding our privacy policy, please contact us at [email protected] Apply tot his job