Drug Safety Specialist I, II, III

Gifthealth is revolutionizing healthcare by simplifying the management of prescriptions and health services. The Drug Safety Specialist I, II, & III is responsible for investigating and documenting medication replacement events, ensuring compliance with regulations, and supporting patient safety through accurate documentation and timely resolutions. Responsibilities Completes intake and investigates replacement-eligible events, including RTS, temperature excursions, damaged product, incorrect shipments, and human error events (e.g., syringe defects, administration, or dispensing errors) Executes approved medication replacement workflows in accordance with SOPs and pharmacist direction Documents all replacement activities accurately, including investigation details and root cause categorization Validates replacement eligibility information and escalate clinical or regulatory questions to the pharmacist Maintains replacement tracking logs and ensure data accuracy Supports trend tracking and reporting related to replacement drivers Supports audits and inspections related to replacement operations Skills High school diploma or equivalent Pharmacy Technician Trainee or Licensed Pharmacy Technician or willingness to obtain licensure within required timeframe Drug Safety I through III requires anywhere between 1–8 years of experience in pharmacy operations, fulfillment, patient support, or drug safety-related roles Knowledge of drug safety and medication replacement workflows; board of pharmacy regulations related to dispensing errors and product integrity; Good Documentation Practices (GDP) and data integrity standards; and pharmacovigilance-style case intake and investigation principles Strong investigative and documentation skills Strong attention to detail and accuracy in completing complex process skills Ability to gather complete case details and assess replacement eligibility criteria Ability to manage multiple replacement cases concurrently while meeting turnaround expectations Ability to escalate appropriately to pharmacist leadership when clinical judgment is required Bachelor's degree in life sciences, healthcare, nursing, pharmacy, or related field Pharmacovigilance, drug safety, or quality-related training Experience investigating medication issues, patient-reported concerns, or operational errors (Preferred for a Drug Safety I and required for a Drug Safety III) Experience in regulated pharmacy, healthcare, or life sciences environments (Preferred for a Drug Safety I and required for a Drug Safety III) Experience with pharmacy systems, ticketing platforms, or safety case tracking tools (Preferred for a Drug Safety I and required for a Drug Safety III) Knowledge of cold chain handling and temperature excursion management and common human error scenarios in pharmacy operations (e.g., syringe or ancillary supply issues) Basic trend analysis and reporting skills Ability to identify recurring replacement drivers and contribute to process improvement discussions Company Overview GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing. It was founded in 2020, and is headquartered in Columbus, Ohio, USA, with a workforce of 501-1000 employees. Its website is