Dispatch Specialist – Remote in AZ, CO, IA, ID, MN, ND, NE, NM, OR, SD, WA, WY in South Dakota

Dispatch Specialist - Remote in AZ, CO, IA, ID, MN, ND, NE, NM, OR, SD, WA, WY - Lumen Technologies - South Dakota - work from home job Company: Lumen Technologies Job description: About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. The Role A Dispatch Specialist at Lumen is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed. You will provide updates and status information on the progress of work and escalating as appropriate. This is a Term Full-Time position. POSTING 8/24 - 9/05/2023 • *This is a term full-time position. The Main Responsibilities • Utilize systems to monitor workflow and load the work to qualified technicians. • Evaluate and reassign work to available technicians as needed. • Work to monitor and regulate work volumes. • Communicate with technicians and/or other departmental employees to resolve force availability imbalances. • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. • Ensure that service orders and repair tickets are processed accurately. • Applies job skills and company policies and/or procedures to complete assigned tasks. What We Look For in a Candidate • High School, GED or equivalent education and relevant experience • 2+ years of related experience Requisition #: 328735 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Dispatch Specialist - Remote in AZ, CO, IA, ID, MN, ND, NE, NM, OR, SD, WA, WY - Lumen Technologies - South Dakota - work from home job Expected salary: Location: South Dakota Dispatch Specialist - Remote in AZ, CO, IA, ID, MN, ND, NE, NM, OR, SD, WA, WY - Lumen Technologies - South Dakota - work from home job Job date: Fri, 25 Aug 2023 22:23:26 GMT Apply for the job now! Dispatch Specialist - Remote in AZ, CO, IA, ID, MN, ND, NE, NM, OR, SD, WA, WY - Lumen Technologies - South Dakota - work from home job Apply tot his job