Front Desk Specialist with Vacation Rental Management experience - Contract to Hire

• *Front Desk Specialist** We are seeking an experienced Front Desk Specialist to support our vacation rental portfolio. Ideal candidates have prior vacation rental experience and can operate confidently from day one. As a Front Desk Specialist, you will play a vital role in ensuring a seamless and enjoyable experience for our guests. You will handle guest communications, manage requests inside Streamline, and support daily operational flow. Speed, accuracy, and clear communication matter. • *Key Responsibilities:** - Serve as the first point of contact for guests. You will manage guest inquiries via phone and email, providing timely and accurate information - Handle incoming calls, limited outbound calls, and daily email/chat communications related to reservations, statements, and general inquiries -Assist with various administrative tasks, including maintaining accurate records of guest interactions, managing correspondence, and updating vacation rental listings as necessary. Attention to detail is crucial in this role. - Create, assign, and track maintenance and housekeeping tickets when applicable - Maintain performance standards related to guest satisfaction, accuracy, efficiency, and response time • *Qualifications:** - Proven experience with Streamline or similar PMS is required. - Fluent English communication skills, both verbal and written, are essential for effective guest interaction. - Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. - Availability to work 20-30 hours per week If you thrive in a collaborative environment and take pride in your ability to create memorable experiences for guests, we would love to hear from you! This is a fantastic opportunity to join a vibrant team dedicated to excellence in the hospitality industry. This is not an entry-level role. Applicants must be able to work independently and contribute immediately How to Apply - Please include the following in your application: - A brief summary of your vacation rental management experience - Streamline experience (how long you’ve used it and what functions you handled) - Your weekly availability Apply tot his job