Service Now Engineer – Global Technology Support

Job Description: • Interact with internal customer team members to capture business requirements and translate them into appropriate technical solutions. • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology • Support and develop in Hyatt’s ITSM module and Services Operations Workspace (SOW) • Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language • Monitors health, usage, and overall compliance of the ServiceNow platform • Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy • Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products • Co-lead Global Technology Support weekly call for prioritization with ServiceNow team • Occasions to create and lead Hyatt engineered Citizen Developer program • Opportunities to participate in Hyatt’s Diversity & Inclusion activities Requirements: • 2-4+ years of work experience in ServiceNow • Bachelor’s degree in a related field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable • Hands-on development experience with ServiceNow • Experience building ServiceNow solutions in non-IT contexts a plus • Strong working knowledge of ITIL practices (Incident, Problem, and Request Management • Knowledge of ITL Frameworks and tools • Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred • Knowledge of web services (SOAP, REST or JSON) • Exposure to integrating ServiceNow with other applications or databases. • Experience with ServiceNow’s Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge Base • Experience in Virtual Agent and supporting branching • Exposure to Configurable Workspaces and UI Builder • An interest in leveraging new features / technologies is critical • Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform • System analysis & design skills, technical writing skills • Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required • Experience with Agile (or Scale Agile Framework) project management processes a plus • Adaptable to change and able to work independently and as part of a team • Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project • Strong communication skills (oral and written) • Ability to work with individuals across multiple functions • Ability to communicate with several senior leaders within the company Benefits: • Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match Apply tot his job