Director, Enterprise Implementations

About RampRamp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleYou will be a front-line manager to a group of 5-7 Customer Success Managers, who each manage ~10-30 complex implementations at a given time in Ramp’s Upper Mid-Market and Enterprise portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, influencing customer activation strategy, and working closely with leaders across Sales, Marketing, Operations, Risk, Product, and the executive team to drive positive outcomes for this segment. As a key member of the GTM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion.What You’ll DoSet and maintain a high-performing culture and morale by managing a group of exceptional Customer Success Managers to drive thorough and efficient onboarding and product activation for Ramp’s largest and most complex customers Oversee the daily activities and quota performance management of individual CSMs to ensure the team exceeds product onboarding and spend activation goals, while maintaining strong CSATCodify and refine implementation packages scoping and delivery across cross-functional teams Refine best practice playbooks for the Customer Success team, and improve team output and efficiency over time by optimizing systems and processesDevelop and execute career development and leadership plans for direct reports, inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessionsAct as a voice of the customer and key contributor to building out Ramp’s Enterprise segmentBuild and leverage Salesforce dashboards to monitor the success of our customers and the performance of the teamReport on team performance and forecast to senior leadershipRepresent the Customer Success team cross-functionally with leaders of other departmentsWhat You’ll NeedMinimum of 5 years of quota-carrying sales or customer success experience as an individual contributor, with a proven, consistent track record exceeding goalsCross and upsell experience is a plusMinimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goalPrior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companiesA passion and excitement for hiring, with a thoughtful approach to team planning and developmentAbility to articulate technical product and financial value points to customers, including executive leadersProficiency in data analytics tools (ie. Salesforce, Looker, and Excel)Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiencyStrong collaboration and influencing skills, demonstrated through excellent communication and presentation skillsNice to HavesExperience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupFor candidates located in NYC or SF, the pay range for this role is $204,000 - $338,000. For candidates located in all other locations, the pay range for this role is $184,000-$304,000.Benefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SFPet insuranceOther noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy Notice

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