Director, Digital Loss Prevention – North America
Job Description:
• Create and innovate North America Digital Fraud standards, strategies, tools, resources, and vendor relationships to best support fraud and abuse for North America.
• Work closely with Global teams to track team and vendor performance and create a consistent operational framework that shape future Digital LP capabilities.
• Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from your teams.
• Champion the needs of business teams and stakeholders throughout the development process, ensuring that what is delivered meets the original goals and objectives of the project.
• Build strong relationships with Digital Operations, HR, Finance, Legal, Digital Product, Global DLP, Global Investigation and other cross functional teams to develop comprehensive omni-channel protection strategies and operate the best-in-class loss prevention organization.
• Manage multiple projects to enhance and optimize fraud strategy systems and tools.
• Recommend enhancements and process improvements based on assessment of fraud systems and processes.
• Partner with various project teams to identify fraud impacts, and provide recommendations and requirements to ensure optimal fraud controls balanced with customer experience.
• Communicate and report overall status, primary metrics, essential fraud issues and solution plans and readiness timelines to senior management.
• Shape the vision, direction and culture of Nike Digital Loss Prevention.
• Build a highly engaged and productive DLP team with talent bench.
Requirements:
• Bachelor's degree in Business, Cyber Security, Computer Science, Psychology or related field.
• Will accept any suitable combination of education, experience and training
• Minimum 5 years of experience in abuse mitigation and fraud prevention and 8 years of experience in digital /eCommerce industry (i.e. Amazon, Google, etc.) or Fraud Prevention Systems.
• Expertise in bots, digital products, payment fraud tools (including AI and machine learning solutions), and digital transaction platforms such as Nike.com/App/SNKRS.
• Experience in statistical analysis, data mining and tools such as SQL, Python and R to identify patterns in data.
• Experience managing high-impact projects related to abuse detection, prevention, and mitigation, with a focus on identifying and addressing emerging forms of abuse.
• Experience in both consumer and internal policy development and enforcement to support holistic abuse protection plans.
• Ability to operate in areas of uncertainty and ambiguity
• Demonstrated ability to analyze complex business opportunities, articulate business implications, and develop strategies to ensure Nike remains best-in-class.
• Strong leadership identity with ability to influence up and down the organization
• Proven history of leading and inspiring a diverse team to deliver high quality results and team engagement.
Benefits:
• Information about benefits can be found here.
Apply tot his job
Apply To this Job
• Create and innovate North America Digital Fraud standards, strategies, tools, resources, and vendor relationships to best support fraud and abuse for North America.
• Work closely with Global teams to track team and vendor performance and create a consistent operational framework that shape future Digital LP capabilities.
• Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from your teams.
• Champion the needs of business teams and stakeholders throughout the development process, ensuring that what is delivered meets the original goals and objectives of the project.
• Build strong relationships with Digital Operations, HR, Finance, Legal, Digital Product, Global DLP, Global Investigation and other cross functional teams to develop comprehensive omni-channel protection strategies and operate the best-in-class loss prevention organization.
• Manage multiple projects to enhance and optimize fraud strategy systems and tools.
• Recommend enhancements and process improvements based on assessment of fraud systems and processes.
• Partner with various project teams to identify fraud impacts, and provide recommendations and requirements to ensure optimal fraud controls balanced with customer experience.
• Communicate and report overall status, primary metrics, essential fraud issues and solution plans and readiness timelines to senior management.
• Shape the vision, direction and culture of Nike Digital Loss Prevention.
• Build a highly engaged and productive DLP team with talent bench.
Requirements:
• Bachelor's degree in Business, Cyber Security, Computer Science, Psychology or related field.
• Will accept any suitable combination of education, experience and training
• Minimum 5 years of experience in abuse mitigation and fraud prevention and 8 years of experience in digital /eCommerce industry (i.e. Amazon, Google, etc.) or Fraud Prevention Systems.
• Expertise in bots, digital products, payment fraud tools (including AI and machine learning solutions), and digital transaction platforms such as Nike.com/App/SNKRS.
• Experience in statistical analysis, data mining and tools such as SQL, Python and R to identify patterns in data.
• Experience managing high-impact projects related to abuse detection, prevention, and mitigation, with a focus on identifying and addressing emerging forms of abuse.
• Experience in both consumer and internal policy development and enforcement to support holistic abuse protection plans.
• Ability to operate in areas of uncertainty and ambiguity
• Demonstrated ability to analyze complex business opportunities, articulate business implications, and develop strategies to ensure Nike remains best-in-class.
• Strong leadership identity with ability to influence up and down the organization
• Proven history of leading and inspiring a diverse team to deliver high quality results and team engagement.
Benefits:
• Information about benefits can be found here.
Apply tot his job
Apply To this Job