**Director, Customer Operations – Beverage Quality, Revenue, and Profit Growth**

Are you a seasoned professional with a passion for driving business growth, improving operational efficiency, and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Director, Customer Operations, where you will play a critical role in shaping the future of our beverage business. **About blithequark** blithequark is a leading beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, among others. We are committed to nurturing an inclusive culture that is grounded in our purpose to refresh the world and make a difference. Our growth culture is built on four key behaviors: curious, empowered, inclusive, and agile, and we value how we work as much as what we achieve. **Job Summary** As a Director, Customer Operations, you will be responsible for leading customer selling efforts, operational subject matter expertise, and business operational planning for a portfolio of national accounts. You will work closely with the sales team, customers, and internal stakeholders to drive beverage quality, revenue, and profit growth while ensuring proper cost management. This role requires a unique blend of business acumen, technical expertise, and exceptional communication skills. **Key Responsibilities** * Lead customer selling efforts of operational products & services and customer stewardship * Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives * Lead internal project team resources and project communication with customer and account team * Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts * Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark **Qualifications & Requirements** * Bachelor's degree (BS/BA) or equivalent required * Master's degree (MS/MA/MBA) or equivalent preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general Operations experience * 2-4 years of Project Management experience * Experience working with data, specifically manipulation and analysis **Functional Skills** * Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value * Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio * Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally * Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome * Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability **What We Can Do For You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day **Skills** * Business Development * Business Planning * Communication * Consultative Sales Management * Customer Relationship Management (CRM) * Decision Making * Group Problem Solving * Leadership * Long Term Planning * Operational Assessment * Relationship Building * Sales Forecasting * Sales Management * Sales Process * Solutions Selling * Waterfall Project Management **Compensation & Benefits** * Pay Range: $134,800 - $165,200 * Base pay offered may vary depending on geography, job-related knowledge, skills, and experience * A full range of medical, financial, and/or other benefits, dependent on the position, is offered * Annual Incentive Reference Value Percentage: 30 **Annual Incentive Reference Value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.** **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **How to Apply** If you are a motivated and results-driven professional who is passionate about driving business growth and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application. Apply for this job