Delivery Insights & Knowledge Manager
Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? Turn our delivery data and knowledge into action. You’ll own KPI frameworks, quality control, MPAD governance, and our Guru knowledge base—creating a trusted single source of truth. You will stitch insights across HubSpot (deals, Go‑Live statuses) and Jira (project/tasks) to drive transparency and continuous improvement. What will I be doing? Own Delivery KPIs, dashboards, and reporting cadence (QBR/MBR). Define data lineage across HubSpot, Jira, and BI, ensuring consistent definitions and trusted metrics. Lead quality control: process adherence audits, artifact reviews (e.g., Go‑Live packs), sampling plans, and CAPA tracking in Jira. Publish audit outcomes and follow-ups. Own MPAD as the single source of truth for deals: define schema, validation rules, completeness/accuracy monitoring. Integrate HubSpot deal data and Jira delivery milestones, with automated hygiene reports. Build and manage the Delivery knowledge base in Guru: information architecture, taxonomy, authoring standards, lifecycle (draft/review/approve/retire), and usage analytics. Ensure links to HubSpot playbooks and Jira runbooks. Analyze triage performance (precision, recall, false positives) and thresholds; provide rule refinements and operational recommendations using HubSpot deal attributes and Jira signals. Publish a monthly Delivery transparency pack (trends, risks, actions), grounded in HubSpot/Jira telemetry and MPAD quality metrics. Apply PM skills to run analytics and quality initiatives: roadmap, stakeholder updates, risk tracking, and cross-team execution. What skills do I need? 6–8+ years in analytics/quality/operations PMO with hands-on BI/reporting; experience building KPI catalogs and executive-ready dashboards. Strong data modeling and instrumentation across HubSpot and Jira; familiarity with syncing properties/fields, pipelines, issue types, and data contracts to BI. Experience running quality programs (adherence audits, checklists, sampling, CAPA) and measuring outcomes. Comfort managing CAPAs in Jira.Knowledge management expertise: taxonomy/IA, content lifecycle, adoption metrics; Guru or similar KM platforms. PM skills: scoping data/quality projects, managing stakeholders, RAID, and on-time delivery.Proficiency with BI tools and spreadsheets; clear communicator who influences decisions with data. What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:- Remote work: work from anywhere or one of our offices around the globe!*- Flexibility: we have flexible schedules and we are driven by performance.- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.- Referral bonus program: our internal talents are the best recruiters – refer someone ideal for a role and get rewarded.- Learning & development: get access to a Premium Coursera subscription.- Language classes: we provide free English, Spanish, or Portuguese classes.- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back! *For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process! Also, you can check out our webpage , Linkedin , Instagram , and Youtube for more about dLocal!