Data Academy | SSR Data Support Analyst @ Talan

Company DescriptionTalan – Positive InnovationTalan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions.Talan at a GlanceHeadquartered in Paris and operating globally, Talan combines technology, innovation, and empowerment to deliver measurable results for our clients. Over the past 22 years, we’ve built a strong presence in the IT and consulting landscape, and we’re on track to reach €1 billion in revenue this year.Our Core Areas of ExpertiseData & Technologies: We design and implement large-scale, end-to-end architecture and data solutions, including data integration, data science, visualization, Big Data, AI, and Generative AI.Cloud & Application Services: We integrate leading platforms such as SAP, Salesforce, Oracle, Microsoft, AWS, and IBM Maximo, helping clients transition to the cloud and improve operational efficiency.Management & Innovation Consulting: We lead business and digital transformation initiatives through project and change management best practices (PM, PMO, Agile, Scrum, Product Ownership), and support domains such as Supply Chain, Cybersecurity, and ESG/Low-Carbon strategies.We work with major global clients across diverse sectors, including Transport & Logistics, Financial Services, Energy & Utilities, Retail, and Media & Telecommunications.Job DescriptionWe are looking for a skilled Data Support Analyst to join our Data Academy. Responsibilities:Production Support: Provide first-level support in a fast-paced production environment, ensuring system stability and adherence to defined SLAs.Incident Management: Monitor, triage, and resolve production incidents through effective code reading and troubleshooting. Escalate unresolved issues to Level 2 support when needed.Code Comprehension: Analyze and interpret Java, SQL, Airflow, and Databricks code to identify the root cause of production issues—without being responsible for new feature development.Collaboration with Juniors: Support and mentor junior developers by helping them understand system behavior, troubleshoot issues, and improve their code comprehension skills.Daily Reviews: Conduct daily…

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