**Experienced Customer Success Representative – Delivering Exceptional Value to Enterprise Clients**

At blithequark, we're on a mission to revolutionize the way people live, work, play, and connect by providing fast, reliable internet connections and an exceptional customer experience in twenty states throughout the Midwest and South. As a key member of our team, you'll play a vital role in ensuring our largest customers achieve their critical business objectives through leveraging their current blithequark solutions. As a Customer Success Representative, you'll report directly to the Director, Enterprise Inside Sales and Customer Success, and be responsible for building long-term, value-based relationships with decision-makers and influencers to understand the customer's landscape and establish loyalty. You'll manage overall customer metrics, including usage data, health indicators, and renewal dates to align with customer objectives. Your expertise will be invaluable in evaluating product and portal adoption maturity levels, addressing roadblocks, and providing best practices and a prescriptive approach to meet customer needs. **Key Responsibilities:** - Build long-term, value-based relationships with decision-makers and influencers to understand the customer's landscape and establish loyalty - Manage overall customer metrics, including usage data, health indicators, and renewal dates to align with customer objectives - Evaluate product and portal adoption maturity levels to address roadblocks and provide best practices and a prescriptive approach to meet customer needs - Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes - Recognize opportunities for expansion based on knowledge of the blithequark portfolio, partnering with sales as necessary - Implement revenue management practices driving accountability and goal alignment, revenue retention, and growth strategies, including value realization, renewal execution, risk management, and customer growth - Manage risks to customer success, identify root causes, define, and activate solutions, and deploy cross-functional support to resolve - Partner with sales, delivery, and support to set proper expectations and ensure successful deployment of solutions and services - Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing write-downs positively impacting blithequark profit margins **Professional Success Competencies:** - Communicating: Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external - Problem Solving and Decision Making: Identifying issues, problems, and opportunities; obtaining and comparing information from various sources to draw conclusions, developing and evaluating alternatives and solutions, solving problems, and choosing a course of action - Driving for Results: Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiating, focusing, and monitoring the efforts; proactively acting, and going beyond what is needed - Client and Partner Relationships: Developing and sustaining relationships based on an understanding of client, partner, and stakeholder needs and actions **What It Takes to Catch Our Eye:** - 7+ years of customer success or account management experience - Bachelor's Degree or equivalent work experience - Experience in working with complex, Fortune 500, multi-divisional, international customers - Comfortable presenting, consulting, and advising at C-level and other executives - Assertive verbal and written communication skills with the ability to build strategic relationships (deep and wide) within organizations - Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf - Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies - Experience in collaborating and guiding cross-functional teams (e.g., Sales, Product, Marketing, Service Delivery) - Strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sectors - Effective and confident decision-making based on business and financial principles - Working knowledge of MS Office suite **Why Join Us?** At blithequark, we're reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an exceptional customer experience in twenty states throughout the Midwest and South. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. Our HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We offer a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match, and a host of voluntary benefits. **Inclusion and Belonging are at the Center of Our Grounding Belief in Being Real** When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve. We're an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. **How to Apply** If you're a motivated and results-driven professional looking to make a meaningful impact in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss how you can join our team and help us achieve our vision of delivering exceptional value to our enterprise clients. Apply for this job