Customer Support Representative - Argentina (Remote).
Responsibilities
Understanding the ins and outs of the LANDR Distribution workflow
Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need...
Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
Communicating with users when something is not right and working with them until it is.
Delivering LANDR releases to DSPs
You Are
Passionate about every single client being happy with our products
You have a keen interest in technology
You absolutely love music and you can talk about it until you're blue in the face
You've also got a solid amount of audio knowledge and some experience in music production
You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work
You understand the difference between high-resolution graphic artwork and not
You can look at metadata fields and determine missing elements quickly and maybe help populate them
You have crazy good troubleshooting skills and love solving problems.
You're also super organized and love keeping track of things. You're not scared to strive for results.
You're really good with people and love having awesome interactions with them
You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
You are able to multitask and able to make decisions quickly
You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it
You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own
You've got strong writing skills in both English and French. A third language would be a huge asset
You can handle 70+ support tickets daily.
Qualifications
Experience working in a Customer Support role
Passion for and knowledge of music and music industry
Experience working in label A&R department or any experience with music distribution is an asset
Studied in recording, music or engineering is an asset
Experience working in a fast-paced startup environment an asset
Apply Now
Understanding the ins and outs of the LANDR Distribution workflow
Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need...
Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
Communicating with users when something is not right and working with them until it is.
Delivering LANDR releases to DSPs
You Are
Passionate about every single client being happy with our products
You have a keen interest in technology
You absolutely love music and you can talk about it until you're blue in the face
You've also got a solid amount of audio knowledge and some experience in music production
You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work
You understand the difference between high-resolution graphic artwork and not
You can look at metadata fields and determine missing elements quickly and maybe help populate them
You have crazy good troubleshooting skills and love solving problems.
You're also super organized and love keeping track of things. You're not scared to strive for results.
You're really good with people and love having awesome interactions with them
You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
You are able to multitask and able to make decisions quickly
You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it
You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own
You've got strong writing skills in both English and French. A third language would be a huge asset
You can handle 70+ support tickets daily.
Qualifications
Experience working in a Customer Support role
Passion for and knowledge of music and music industry
Experience working in label A&R department or any experience with music distribution is an asset
Studied in recording, music or engineering is an asset
Experience working in a fast-paced startup environment an asset
Apply Now