Customer Support Analyst, Strategic Finance

Job Description:
• Perform monthly budget vs. actuals (BVA) analysis across Community Support spend categories, including headcount, technology platforms, vendor services, and per-unit metrics; deliver clear variance explanations and insights for leadership.
• Own Payroll and headcount forecasting for the Community Support organization, including sizing the financial impact of headcount changes across location, level, and job family.
• Assist in cost planning initiatives by tracking actuals against forecasts, identifying efficiency opportunities, and contributing to scenario modeling.
• Prepare monthly financial reporting and targeted ad hoc analyses for Community Support stakeholders, highlighting key drivers of cost and performance.
• Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking.
• Support the annual planning cycle by developing planning templates, supporting headcount asks, modeling cost impact, and guiding Community Support leaders through planning processes

Requirements:
• 2+ years of experience in investment banking, strategic finance, consulting or a related analytical role; prior exposure to operations organizations is a plus.
• Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis.
• Able to maintain financial models; experience with planning tools such as Oracle or Anaplan is a plus.
• Clear, concise communication skills with the ability to present financial findings to non-finance partners.
• Detail-oriented, proactive, and comfortable navigating a fast-paced setting with shifting priorities.
• Genuine passion for customer operations and the intersection of finance and operations.

Benefits:
• Employee Travel Credits
• Bonuses
• Competitive salary
• Health insurance
• 401(k) matching

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