Customer Success & Sales Representative

Eagle-Eye Tours is Canada’s largest birding tour operator offering 95+ tours each year around the world. The Customer Success & Sales Representative is responsible for answering customer inquiries, booking tours, and building long-term relationships with clients while contributing to innovative sales strategies. Responsibilities Respond to inquiries through live chat, email, and phone, providing detailed information and assistance Oversee our lead management system, ensuring prompt outreach to leads via phone and email Promptly contact individuals on waitlists when spaces become available Provide quotes and process travel insurance policies for prospective clients Develop and implement sales strategies to drive revenue growth Respond to client evaluation forms and reviews and use this feedback to improve our information and practices for future tours Identify new sales opportunities and stay informed about industry trends with an eye to constantly innovating and improving how we operate Identify and cultivate new partnership opportunities with other organizations Establish and track key performance indicators (KPIs) to measure the success of sales and customer satisfaction (e.g. Net Promoter Score, source of new bookings, etc.) Skills Experience in D2C telephone and email sales Excellent verbal and written communication skills Comfortable using email, CRM systems, and other relevant software Highly organized with the ability to manage multiple tasks and priorities efficiently Strong problem-solving abilities with an excellent attention to detail Maintain a positive mindset and a strong commitment to assisting customers Ability to work collaboratively within a team and contribute to a positive work environment A passion for travel Complete the travel insurance exam within 1 month of starting this position - we will assist with this An understanding of the travel and tourism industry is a plus Marketing and social media experience is also beneficial Benefits Flexible medical benefits via a health spending account Flexibility on the number of hours per week (within the range of 30 - 40 hours/week) Paid vacation and opportunities for additional unpaid leave Opportunity for some remote work Being part of a great team at a very unique and innovative business Being part of a business that prioritizes conservation Company Overview Eagle-Eye Tours is a global leader in birding tours and small-ship expedition cruises. It was founded in 1996, and is headquartered in Windermere, British Columbia, CA, with a workforce of 2-10 employees. Its website is