Customer Success Manager, Global Industries

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITYTitle: Customer Success Manager, Global IndustriesLocation: UK (remote)Job summaryThe Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.Your role in our mission:Collaborate in the development and execution of Global Account strategiesCollaborate cross-functionally within all levels of the organization and advocate for external and internal teamsSupport the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role)Build and maintain strong relationships with customer key contactsLead recurring calls to keep customers informed of key items/issuesAbility to support and help lead Business ReviewsLead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc.Accountable for managing bad debtValued skills and experience:Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global levelAbility to handle challenging customer situations with a empathy, professionalism and patienceProven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindsetCandidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture.Familiarity with CSP (customer success platform) software and customer success toolsStrong analytical background, specifically focused on customer success performance metricsProactively identify and mitigate risks to prevent churn or customer dissatisfactionExcellent communication, teaming and presentation skillsExperience of working within a large company with a complex structure would be beneficialStrong customer service & engagement experienceStrong phone presence and comfortable initiating conversationsSelf-starter and proactive problem solverDiscover what awaits youDiscover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.#DONOTPOSTCategory: SalesOriginally posted on Himalayas

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