Customer Service Agent - Salem 2026

The CCS Companies is hiring for a Customer Service Agent position in their Salem location. The role involves maintaining a professional and customer-friendly manner while handling inbound and outbound calls, negotiating payment plans, and ensuring compliance with applicable laws. Responsibilities Maintains a professional and customer-friendly manner with each account Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP) Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters Identifies disputes promptly and ensures proper resolution Participates in various problem-solving and decision-making activities, as required Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner Performs other tasks as may be assigned by manager/supervisor Skills Minimum 1+ year in a Customer Service position preferred Strong interpersonal and verbal communications skills Moderate typing skills required (35 wpm) Basic math and written communication skills Ability to be receptive to feedback, willing to learn Ability to be receptive and responsive to change and to embrace continuous improvement Ability to maintain a predictable and consistent full-time work schedule Must successfully pass background check High school diploma or equivalent required Prefer one or more years of customer service experience, ideally in the collections industry Bilingual/multilingual language skills desirable Successful completion of a company-sponsored two-week training program Must successfully pass background check required to obtain MN Debt Collector license Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement Benefits $1,000 Welcome Bonus just for completing training! Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year! Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options. Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more! Excellent Employee Referral program - make an extra $1500 referring great people! Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more! Paid Holidays including your Birthday off and a Floating Holiday! Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program! Hybrid work options after 6 months for qualified Associates. Company Overview The CCS Companies is a financial services company providing automated voice messaging solutions. It was founded in 1966, and is headquartered in Norwood, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is