Customer Representative (English-speaking) - Global Apparel & Footwear

Job Title:Customer Representative (English-speaking) - Global Apparel & FootwearJob DescriptionExperience the power of a game-changing careerAre you ready to take the next step? We’re a global leader in technology and services that powers the brands of tomorrow. We help world-renowned brands—those you use every day—elevate their businesses with technology and integrated solutions in over 70 countries. We're proud to consistently earn accolades like "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”If you’re eager to grow and be inspired, join us as a Customer Representative in Portugal (Remote). In this role, you'll ensure that performance goals are met across all operations while fulfilling client expectations tied to operational excellence, including high targets for quality, efficiency, and customer journey improvement. You’ll also play an active role in ensuring client guidelines are followed, driving service improvements, and contributing to customer satisfaction.Career growth and personal developmentWe’ll equip you with the training, cutting-edge technologies, and ongoing support you need to thrive. At Concentrix, there’s tremendous potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! That’s why we offer a variety of FREE Learning and LeadershipDevelopment programs to set you on the path toward the career you’ve always dreamed of.What you will do in this roleAs a Customer Representative, your responsibilities will include:Delivering exceptional customer service and assisting sellers through various communication channels, including phone, email, and chat across a variety of areas.Providing customer support throughout the entire process, from sale, delivery, and return, to refund and warranty.Maintaining KPI metrics within targets and ensuring closed cases per hour meet SLA levels.Your qualificationsConcentrix could be the perfect fit for you if:You have a high level of English (oral and written)You have experience in customer serviceYou maintain a professional, approachable, and supportive attitudeYou have the ability to actively listen, educate, and extract relevant information efficientlyYou possess excellent written and verbal communication skills, including proficiency with email, phone, and organizational abilitiesYou demonstrate adaptability and flexibility in a dynamic, fast-paced environmentYou have the conditions to work from home, including access to a router, private office space, and good internet speedIf you don’t check every single box, we still encourage you to apply. We’ll do our best to match you with the right job, whether this one or another role.What’s in it for youIn this role, we offer a range of benefits to support your unique lifestyle:Full-time, indefinite contracts (negotiable based on experience and client needs)Competitive salaryWork At Home in PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and your specific projectCareer development programsExperience the best version of you!If this sounds like the perfect next step in your career journey, we want to hear from you. Apply today and find out why over 440k+ game-changers worldwide call Concentrix their “employer of choice.”Concentrix is an equal-opportunity employerWe’re proudly united as one team, one company, globally. We are committed to providing equal employment opportunities to all candidates and creating a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn line with Portugal’s law, only applicants legally authorized to work in Portugal will be considered for this position.Location:PRT Work From Home - DirectLanguage Requirements:EnglishTime Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsOriginally posted on Himalayas

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