Customer Experience Consultant - Aetna Answer Team
We are seeking a highly skilled and customer-focused Customer Experience Consultant to join our Aetna Answer Team at CVS Health. As a vital point of contact in our call center environment, you will deliver exceptional service to our clients, responding to a wide range of inquiries and issues. This is an exciting opportunity to make a meaningful impact on the lives of our clients and contribute to our mission of providing human-centric health care.
In this role, you will be responsible for providing first-call resolution for 90-95% of client inquiries, utilizing your problem-solving skills to address concerns effectively and efficiently. You will also develop technical acumen to resolve complex issues and provide support for enrollment and billing inquiries, commissions, technical support, and group administration. If you are passionate about delivering high-quality service and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Respond to client service requests and issues in a call center environment
Deliver first-call resolution for 90-95% of inquiries
Accurately identify, research, and resolve issues based on initial client communication
Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
Demonstrate exceptional customer service skills in all interactions with clients
Utilize problem-solving skills to address and resolve client concerns effectively
Requirements:
High School Diploma or GED equivalent required
Prior call center experience is required
Experience in process improvement and root-cause analysis methodologies preferred
Capability to develop technical acumen is necessary
Strong client-facing orientation is essential
Demonstrated exceptional customer service skills are required
Demonstrated problem-solving skills are necessary
Nice-to-haves:
We offer a comprehensive benefits package, including:
Medical, dental, and vision insurance coverage
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long-term disability benefits
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (PTO)
Paid holidays throughout the calendar year
Apply Now
Apply Now
In this role, you will be responsible for providing first-call resolution for 90-95% of client inquiries, utilizing your problem-solving skills to address concerns effectively and efficiently. You will also develop technical acumen to resolve complex issues and provide support for enrollment and billing inquiries, commissions, technical support, and group administration. If you are passionate about delivering high-quality service and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Respond to client service requests and issues in a call center environment
Deliver first-call resolution for 90-95% of inquiries
Accurately identify, research, and resolve issues based on initial client communication
Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
Demonstrate exceptional customer service skills in all interactions with clients
Utilize problem-solving skills to address and resolve client concerns effectively
Requirements:
High School Diploma or GED equivalent required
Prior call center experience is required
Experience in process improvement and root-cause analysis methodologies preferred
Capability to develop technical acumen is necessary
Strong client-facing orientation is essential
Demonstrated exceptional customer service skills are required
Demonstrated problem-solving skills are necessary
Nice-to-haves:
We offer a comprehensive benefits package, including:
Medical, dental, and vision insurance coverage
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long-term disability benefits
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (PTO)
Paid holidays throughout the calendar year
Apply Now
Apply Now