**Customer Experience Ambassador - Hybrid Work Environment at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and results-driven Customer Experience Ambassador to join our team. As a key member of our Customer Experience team, you will be responsible for providing top-notch support to our valued customers, ensuring their needs are met, and exceeding their expectations. **About blithequark** blithequark is a leading provider of innovative solutions, dedicated to empowering businesses to thrive in today's fast-paced market. Our team is comprised of passionate individuals who share a common goal: to deliver exceptional customer experiences that drive loyalty and growth. At blithequark, we believe in fostering a culture of collaboration, innovation, and continuous learning. Our hybrid work environment offers the perfect blend of flexibility and face-to-face interaction, allowing you to work from the comfort of your own home and collaborate with colleagues in our office. **Responsibilities** As a Customer Experience Ambassador, you will be responsible for: * Collaborating with team members to support assigned customers, ensuring their needs are met and exceeded * Coordinating with various departments to resolve high-level operational issues in a timely and efficient manner * Providing backup support across all functions within the customer team to ensure continuity and minimize disruptions * Sharing best practices and learning opportunities with peers across all Customer Experience teams to drive continuous improvement * Receiving customer calls and emails using a pleasant and helpful strategy, identifying customer needs, and entering orders into the ERP system timely and accurately * Ensuring all customer needs are met by engaging with the customer, identifying problems, and resolving them in a timely manner, either directly or through other departments * Managing and executing other methods of communication and requests for delivery, such as inventory managed orders, third-party portals, customer websites, and carrier-managed services, to ensure timely and accurate delivery of service * Confirming receipt and acceptance of every load by the carrier, and escalating to other departments as needed to ensure delivery meets the customer's expectations * Completing load and delivery confirmations daily, with no exceptions **Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent * Moderate to advanced knowledge of Microsoft Outlook * Basic Excel proficiency required **Nice-to-Haves** While not required, the following skills and experiences would be beneficial: * Customer Service experience, particularly in a fast-paced, dynamic environment * Dispatching experience, with a focus on logistics and transportation * Team environment experience, with a proven track record of collaboration and teamwork **Benefits** As a valued member of our team, you can expect: * A competitive salary and benefits package * A $1,500 IC Bonus for meeting performance targets * Hybrid work environment available once training is complete, with 3 days in office and 2 days remote per week * Opportunities for career growth and professional development * A dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning **What We Offer** At blithequark, we are committed to providing a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of continuous learning, innovation, and collaboration, where our employees can grow and thrive. Our hybrid work environment offers the perfect blend of flexibility and face-to-face interaction, allowing you to work from the comfort of your own home and collaborate with colleagues in our office. **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. Apply for this job