**Experienced Claims Customer Service Representative – Auto Warranty Claims Support**

Are you a bright, outgoing, and energetic individual looking for a challenging and rewarding role in a fast-paced industry? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer service? If so, we invite you to join blithequark's growing claims department as an Experienced Claims Customer Service Representative. **About blithequark** blithequark is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We're a dynamic and entrepreneurial company that values our employees and empowers them to lead, drive change, and give back to their communities. As a top place to work, we've been honored with multiple Stevie Awards for being a great place to work and have consistently made industry lists for our continuous and significant growth. **Job Summary** As an Experienced Claims Customer Service Representative, you will play a critical role in providing exceptional customer service to internal and external stakeholders, including contract holders, agents, dealers, internal staff, and upper management. You will be responsible for analyzing information in our Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts, requesting and distributing internal information to aid the Claims Adjudication Department, and managing workflow to process and complete all requests and documents according to established procedures. **Key Responsibilities** * Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts * Request and distribute internal information to aid Claims Adjudication Department * Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage and claims processes * Manage workflow, process, and complete all requests and documents according to established procedures * Be a team member, work effectively in a friendly team environment * Be interactive and communicative with management and co-workers in a visible manner, requiring camera usage for training, team meetings, and meetings with management * Perform other job duties as assigned **Key to Success** * Minimum High School graduate or GED required * Strong organizational and customer service skills with the ability to problem-solve and multitask, with a high level of accuracy in data entry skills * The ability to maintain confidentiality of sensitive information * Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff, upper management, and customers * Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly * Type at least 35 wpm, and document information while discussing the claim over the phone * Automotive Service Department experience preferred, with a background in Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, or Service Writers **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Proficient in MS Office, with the ability to learn new programs quickly * Strong organizational and time management skills * Ability to maintain confidentiality of sensitive information * Excellent written and verbal communication skills **Career Growth Opportunities and Learning Benefits** At blithequark, we invest in our employees' growth and development, offering paid training and upward mobility opportunities. We believe in empowering our employees to lead, drive change, and give back to their communities. Our employees are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community. **Work Environment and Company Culture** blithequark is a dynamic and entrepreneurial company that values its employees and empowers them to lead, drive change, and give back to their communities. We offer a fast-paced work environment with multiple priorities and deadlines, but we also prioritize work-life balance and offer flexible scheduling options. Our company culture is built on a foundation of teamwork, collaboration, and open communication, and we're proud to be an equal-opportunity employer. **Compensation, Perks, and Benefits** As an Experienced Claims Customer Service Representative, you will be rewarded with a competitive hourly rate of $20.50/hour, with additional bonus and incentive opportunities. Our benefits include: * Paid training and upward mobility opportunities * 401(k) with company match after 90 days of employment * Medical, Dental, and Vision Insurance * Voluntary Life Insurance * Internet Stipend * Casual dress code **How to Apply** If you're a bright, outgoing, and energetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about life at blithequark and to submit your application. Apply Job! **Equal Employment Opportunity** blithequark is proud to be an equal-opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. **About blithequark** blithequark is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We're a dynamic and entrepreneurial company that values our employees and empowers them to lead, drive change, and give back to their communities. As a top place to work, we've been honored with multiple Stevie Awards for being a great place to work and have consistently made industry lists for our continuous and significant growth. **Disclaimer** blithequark is not accepting applications from candidates residing in Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), and Wyoming (WY) due to local regulations. Apply for this job