[Remote] Associate Patient Access Specialist - Talent Pool

Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is dedicated to transforming patient access to healthcare. As an Associate Patient Access Specialist, you will be the first point of contact for patients, helping them schedule appointments and navigate healthcare systems with empathy and support.ResponsibilitiesBe the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart supportYou’ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environmentListen carefully, ask clarifying questions, and guide patients to the right next stepRecognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical reviewUse our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurateHelp patients use MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visitsDocument each call clearly and follow established workflows to keep things running smoothlyEscalate more complex questions to senior specialists or leads, knowing you have a team ready to support youParticipate in ongoing training and coaching to build consistency and accuracy in workflowsContribute to a positive team culture where collaboration, curiosity, and kindness come firstSkillsWork experience helping people, whether in retail, hospitality, customer service, or another role where patience and professionalism matterStrong communication skills and the ability to stay calm and clear when someone is stressedConfidence using multiple systems at once, learning new software tools quickly, and typing at least 50 WPM accurately while managing patient callsAttention to detail and the ability to stay organized while juggling several tasksA growth mindset and openness to feedback, eager to learn and build new skillsCuriosity about healthcare and how it all fits together behind the scenesBenefitsComprehensive medical, dental, and vision coveragePaid time off401(k)Parental leaveCareer development supportPaid, structured onboarding and ongoing mentorshipCompany OverviewElevating Patient Access. Creating Good Jobs. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://hummingbird.healthcare/.



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