Customer Business Executive – Senior Enterprise SaaS Client Success Leader for Industrial Data Platforms
About arenaflex
arenaflex is a global leader in industrial‑focused Software‑as‑a‑Service (SaaS), empowering heavy‑asset enterprises to turn massive streams of operational data into actionable intelligence. Our flagship platform, arenaflex Data Fusion (ADF), combines data contextualization, advanced analytics, and AI‑driven insights to solve the toughest challenges in Oil & Gas, Manufacturing, Power & Utilities, and beyond. Recognized in 2022 as a Technology Innovation Leader for Global Digital Industrial Platforms, arenaflex continues to push the boundaries of digital transformation, delivering measurable ROI, sustainability gains, and smarter decision‑making at the frontline.
We are on an exciting growth trajectory, expanding our footprint into emerging markets—including a strategic launch in India. This expansion presents a rare opportunity to shape arenaflex’s market entry from day one, building lasting relationships with world‑class customers and helping them realize the full value of their data investments.
Why Join arenaflex?
Diverse, inclusive community: A workforce representing 70+ nationalities, with a strong commitment to Diversity, Equality, and Inclusion (DEI).
Flat, collaborative structure: Direct access to senior leadership, minimal bureaucracy, and a culture that rewards curiosity and initiative.
Industry‑defining projects: Work on cutting‑edge solutions that power the digital twins of tomorrow, enable predictive maintenance, and drive sustainability across the most critical sectors.
Continuous learning: Access to the arenaflex HUB, Academy, mentorship programs, and a budget for conferences, certifications, and personal development.
Competitive compensation: Market‑aligned base salary, performance‑based bonuses, equity grants, comprehensive health benefits, flexible work arrangements, and generous paid time off.
Role Overview – Customer Business Executive (CBE)
The Customer Business Executive (CBE) is the trusted champion for our customers throughout the post‑sale lifecycle. You will guide new and existing accounts to maximize the value of arenaflex Data Fusion, drive adoption, expand usage, and secure long‑term renewals. By partnering closely with customers, internal product teams, and the sales organization, you will influence strategic roadmaps, champion customer success, and become the voice that shapes arenaflex’s future offerings.
Key Responsibilities
Build and nurture trusted‑advisor relationships with C‑level executives, budget owners, and key stakeholders across assigned accounts.
Collaborate with the Global Value team to design custom value roadmaps and success plans that align arenaflex’s capabilities with each customer’s strategic objectives.
Lead onboarding, training, and enablement programs that accelerate product adoption and embed arenaflex solutions into everyday workflows.
Drive continuous engagement through one‑to‑many channels—including the arenaflex HUB, newsletters, webinars, virtual events, and community forums.
Identify and develop new use‑case opportunities, expanding the footprint of arenaflex solutions to additional sites, plants, or business units.
Own the full renewals and expansion cycle: forecast revenue, negotiate terms, and close upsell/cross‑sell deals that increase lifetime value.
Partner with Sales Account Executives and Delivery Managers to ensure seamless hand‑offs and a unified customer experience.
Cultivate internal and external champions; work with Marketing to create case studies, reference programs, and testimonial content.
Maintain an up‑to‑date account strategy and internal playbooks, aligning cross‑functional teams around shared goals and KPIs.
Monitor health metrics (usage, NPS, churn risk, etc.) and proactively intervene to mitigate renewal risk.
Serve as the “voice of the customer” to product management, influencing roadmap priorities and feature enhancements.
Lead executive business reviews, presenting tailored product roadmaps, ROI analysis, and future‑state recommendations.
Support high‑severity incidents and escalations, coordinating with Support and Engineering to ensure rapid resolution.
Essential Qualifications
Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent professional experience).
5‑10 years of experience in customer‑facing roles such as Account Management, Customer Success, or Enterprise SaaS Sales.
Proven track record of managing complex, high‑value enterprise accounts and delivering measurable retention and expansion results.
Deep understanding of customer success methodologies: segmentation, journey mapping, health scoring, and value‑based selling.
Hands‑on experience with renewal and upsell processes for B2B software solutions.
Comfort presenting to and influencing C‑level audiences; ability to run compelling executive business reviews.
Exceptional written and verbal communication skills; experience creating pitch decks, webinars, and thought‑leadership content.
Strong network within heavy‑asset industries (oil & gas, power & utilities, manufacturing) and familiarity with their operational challenges.
Preferred Qualifications & Skills
Experience with data contextualization, IoT platforms, or industrial SaaS products.
Knowledge of MEDDPICC, Command of the Message, or similar complex‑sale frameworks.
Proficiency with CRM tools (Salesforce, Gainsight, HubSpot) and analytics dashboards.
Demonstrated success turning “red” (at‑risk) accounts “green” through white‑glove engagement.
Background in high‑growth scale‑up environments, thriving in fast‑paced, ambiguous settings.
Ability to work independently, manage competing priorities, and meet tight deadlines.
Fluency in an additional business language (e.g., Hindi, German, Mandarin) is a strong plus.
Key Performance Indicators (KPIs)
Leading Indicators:
Number of Customer Success Qualified Leads (CSQL) generated.
Accounts with completed Value Roadmaps.
Frequency and quality of Account Reviews and Strategic Plans.
Executive Business Reviews delivered on schedule.
Pipeline coverage ratio for expansion and renewal opportunities.
Public references authored (whitepapers, webinars, conference talks).
Active participation in one‑to‑many channels (ADF Academy, arenaflex HUB).
Lagging Indicators:
Net Dollar Retention (NDR) for the portfolio.
Dollar‑based churn rate.
Monthly Active Users (MAU) and Daily Active Users (DAU) growth.
Day‑in‑the‑Life at arenaflex
Your typical day will weave together strategic planning, hands‑on execution, and collaborative problem‑solving:
Morning Pulse: Review customer health dashboards, spot at‑risk accounts, and set action items for the day.
Strategic Sessions: Conduct or prep for executive business reviews, aligning business outcomes with arenaflex’s roadmap.
Enablement Workshops: Lead training sessions, webinars, or hands‑on labs to accelerate adoption.
Cross‑Functional Sync: Meet with Product, Marketing, and Sales Enablement to share customer insights and co‑create collateral.
Expansion Planning: Identify new use cases, draft proposals, and collaborate with the sales team to close upsell deals.
Community Engagement: Contribute to the arenaflex community forum, answer questions, and spotlight success stories.
Evening Reflection: Update account plans, log activities in the CRM, and prepare metrics for the next day’s pulse.
Career Growth & Learning at arenaflex
arenaflex invests heavily in professional development. As a CBE, you will have access to:
Mentorship Programs: Pairing with senior leaders to accelerate leadership skills.
Certification Funding: Support for industry certifications (e.g., Certified Customer Success Manager, SaaS Sales, Data Analytics).
Leadership Track: Clear pathways to senior customer success director, regional head of customer experience, or product management roles.
Global Exposure: Opportunities to work on international accounts, travel for strategic workshops, and collaborate across arenaflex’s global offices.
Innovation Labs: Participate in internal hackathons and pilot programs that shape future product features.
Our Culture – What Makes arenaflex Unique?
Our culture is built on four core values that guide every interaction:
Impact: We measure success by the tangible outcomes we deliver for our customers and the planet.
Ownership: Every employee acts as a proprietor, taking initiative, sharing responsibility, and driving results beyond comfort zones.
Relentless Innovation: We challenge the status quo, experiment fearlessly, and learn from setbacks.
Collaboration: Diverse perspectives are celebrated; ideas are vetted through open dialogue and constructive feedback.
From our modern office spaces to our vibrant virtual communities, arenaflex fosters an environment where curiosity thrives, creativity is rewarded, and work‑life harmony is respected.
Compensation, Perks & Benefits
While exact figures depend on experience and location, arenaflex offers a comprehensive package designed to attract top talent:
Competitive base salary with performance‑based bonuses.
Equity grants that align your success with the company’s growth.
Health, dental, and vision insurance for you and your dependents.
Retirement plans with employer matching contributions.
Generous paid time off, parental leave, and flexible working arrangements (remote, hybrid, or on‑site).
Wellness stipend, gym memberships, and mental‑health resources.
Company‑wide events, team‑building retreats, and an annual innovation summit.
How to Apply
If you are passionate about driving digital transformation, love building deep customer relationships, and thrive in a fast‑moving, data‑centric environment, we want to hear from you. Submit your resume and a brief cover letter highlighting a recent success story where you turned a challenging customer situation into a measurable win.
arenaflex welcomes candidates of all backgrounds and identities. We are committed to creating an inclusive workplace where every voice is heard and valued.
Ready to Shape the Future of Industrial Data?
Take the next step in your career and become a catalyst for change at arenaflex. Click the button below to apply now, and start your journey with a team that’s redefining what’s possible with data.
Apply Now
arenaflex is a global leader in industrial‑focused Software‑as‑a‑Service (SaaS), empowering heavy‑asset enterprises to turn massive streams of operational data into actionable intelligence. Our flagship platform, arenaflex Data Fusion (ADF), combines data contextualization, advanced analytics, and AI‑driven insights to solve the toughest challenges in Oil & Gas, Manufacturing, Power & Utilities, and beyond. Recognized in 2022 as a Technology Innovation Leader for Global Digital Industrial Platforms, arenaflex continues to push the boundaries of digital transformation, delivering measurable ROI, sustainability gains, and smarter decision‑making at the frontline.
We are on an exciting growth trajectory, expanding our footprint into emerging markets—including a strategic launch in India. This expansion presents a rare opportunity to shape arenaflex’s market entry from day one, building lasting relationships with world‑class customers and helping them realize the full value of their data investments.
Why Join arenaflex?
Diverse, inclusive community: A workforce representing 70+ nationalities, with a strong commitment to Diversity, Equality, and Inclusion (DEI).
Flat, collaborative structure: Direct access to senior leadership, minimal bureaucracy, and a culture that rewards curiosity and initiative.
Industry‑defining projects: Work on cutting‑edge solutions that power the digital twins of tomorrow, enable predictive maintenance, and drive sustainability across the most critical sectors.
Continuous learning: Access to the arenaflex HUB, Academy, mentorship programs, and a budget for conferences, certifications, and personal development.
Competitive compensation: Market‑aligned base salary, performance‑based bonuses, equity grants, comprehensive health benefits, flexible work arrangements, and generous paid time off.
Role Overview – Customer Business Executive (CBE)
The Customer Business Executive (CBE) is the trusted champion for our customers throughout the post‑sale lifecycle. You will guide new and existing accounts to maximize the value of arenaflex Data Fusion, drive adoption, expand usage, and secure long‑term renewals. By partnering closely with customers, internal product teams, and the sales organization, you will influence strategic roadmaps, champion customer success, and become the voice that shapes arenaflex’s future offerings.
Key Responsibilities
Build and nurture trusted‑advisor relationships with C‑level executives, budget owners, and key stakeholders across assigned accounts.
Collaborate with the Global Value team to design custom value roadmaps and success plans that align arenaflex’s capabilities with each customer’s strategic objectives.
Lead onboarding, training, and enablement programs that accelerate product adoption and embed arenaflex solutions into everyday workflows.
Drive continuous engagement through one‑to‑many channels—including the arenaflex HUB, newsletters, webinars, virtual events, and community forums.
Identify and develop new use‑case opportunities, expanding the footprint of arenaflex solutions to additional sites, plants, or business units.
Own the full renewals and expansion cycle: forecast revenue, negotiate terms, and close upsell/cross‑sell deals that increase lifetime value.
Partner with Sales Account Executives and Delivery Managers to ensure seamless hand‑offs and a unified customer experience.
Cultivate internal and external champions; work with Marketing to create case studies, reference programs, and testimonial content.
Maintain an up‑to‑date account strategy and internal playbooks, aligning cross‑functional teams around shared goals and KPIs.
Monitor health metrics (usage, NPS, churn risk, etc.) and proactively intervene to mitigate renewal risk.
Serve as the “voice of the customer” to product management, influencing roadmap priorities and feature enhancements.
Lead executive business reviews, presenting tailored product roadmaps, ROI analysis, and future‑state recommendations.
Support high‑severity incidents and escalations, coordinating with Support and Engineering to ensure rapid resolution.
Essential Qualifications
Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent professional experience).
5‑10 years of experience in customer‑facing roles such as Account Management, Customer Success, or Enterprise SaaS Sales.
Proven track record of managing complex, high‑value enterprise accounts and delivering measurable retention and expansion results.
Deep understanding of customer success methodologies: segmentation, journey mapping, health scoring, and value‑based selling.
Hands‑on experience with renewal and upsell processes for B2B software solutions.
Comfort presenting to and influencing C‑level audiences; ability to run compelling executive business reviews.
Exceptional written and verbal communication skills; experience creating pitch decks, webinars, and thought‑leadership content.
Strong network within heavy‑asset industries (oil & gas, power & utilities, manufacturing) and familiarity with their operational challenges.
Preferred Qualifications & Skills
Experience with data contextualization, IoT platforms, or industrial SaaS products.
Knowledge of MEDDPICC, Command of the Message, or similar complex‑sale frameworks.
Proficiency with CRM tools (Salesforce, Gainsight, HubSpot) and analytics dashboards.
Demonstrated success turning “red” (at‑risk) accounts “green” through white‑glove engagement.
Background in high‑growth scale‑up environments, thriving in fast‑paced, ambiguous settings.
Ability to work independently, manage competing priorities, and meet tight deadlines.
Fluency in an additional business language (e.g., Hindi, German, Mandarin) is a strong plus.
Key Performance Indicators (KPIs)
Leading Indicators:
Number of Customer Success Qualified Leads (CSQL) generated.
Accounts with completed Value Roadmaps.
Frequency and quality of Account Reviews and Strategic Plans.
Executive Business Reviews delivered on schedule.
Pipeline coverage ratio for expansion and renewal opportunities.
Public references authored (whitepapers, webinars, conference talks).
Active participation in one‑to‑many channels (ADF Academy, arenaflex HUB).
Lagging Indicators:
Net Dollar Retention (NDR) for the portfolio.
Dollar‑based churn rate.
Monthly Active Users (MAU) and Daily Active Users (DAU) growth.
Day‑in‑the‑Life at arenaflex
Your typical day will weave together strategic planning, hands‑on execution, and collaborative problem‑solving:
Morning Pulse: Review customer health dashboards, spot at‑risk accounts, and set action items for the day.
Strategic Sessions: Conduct or prep for executive business reviews, aligning business outcomes with arenaflex’s roadmap.
Enablement Workshops: Lead training sessions, webinars, or hands‑on labs to accelerate adoption.
Cross‑Functional Sync: Meet with Product, Marketing, and Sales Enablement to share customer insights and co‑create collateral.
Expansion Planning: Identify new use cases, draft proposals, and collaborate with the sales team to close upsell deals.
Community Engagement: Contribute to the arenaflex community forum, answer questions, and spotlight success stories.
Evening Reflection: Update account plans, log activities in the CRM, and prepare metrics for the next day’s pulse.
Career Growth & Learning at arenaflex
arenaflex invests heavily in professional development. As a CBE, you will have access to:
Mentorship Programs: Pairing with senior leaders to accelerate leadership skills.
Certification Funding: Support for industry certifications (e.g., Certified Customer Success Manager, SaaS Sales, Data Analytics).
Leadership Track: Clear pathways to senior customer success director, regional head of customer experience, or product management roles.
Global Exposure: Opportunities to work on international accounts, travel for strategic workshops, and collaborate across arenaflex’s global offices.
Innovation Labs: Participate in internal hackathons and pilot programs that shape future product features.
Our Culture – What Makes arenaflex Unique?
Our culture is built on four core values that guide every interaction:
Impact: We measure success by the tangible outcomes we deliver for our customers and the planet.
Ownership: Every employee acts as a proprietor, taking initiative, sharing responsibility, and driving results beyond comfort zones.
Relentless Innovation: We challenge the status quo, experiment fearlessly, and learn from setbacks.
Collaboration: Diverse perspectives are celebrated; ideas are vetted through open dialogue and constructive feedback.
From our modern office spaces to our vibrant virtual communities, arenaflex fosters an environment where curiosity thrives, creativity is rewarded, and work‑life harmony is respected.
Compensation, Perks & Benefits
While exact figures depend on experience and location, arenaflex offers a comprehensive package designed to attract top talent:
Competitive base salary with performance‑based bonuses.
Equity grants that align your success with the company’s growth.
Health, dental, and vision insurance for you and your dependents.
Retirement plans with employer matching contributions.
Generous paid time off, parental leave, and flexible working arrangements (remote, hybrid, or on‑site).
Wellness stipend, gym memberships, and mental‑health resources.
Company‑wide events, team‑building retreats, and an annual innovation summit.
How to Apply
If you are passionate about driving digital transformation, love building deep customer relationships, and thrive in a fast‑moving, data‑centric environment, we want to hear from you. Submit your resume and a brief cover letter highlighting a recent success story where you turned a challenging customer situation into a measurable win.
arenaflex welcomes candidates of all backgrounds and identities. We are committed to creating an inclusive workplace where every voice is heard and valued.
Ready to Shape the Future of Industrial Data?
Take the next step in your career and become a catalyst for change at arenaflex. Click the button below to apply now, and start your journey with a team that’s redefining what’s possible with data.
Apply Now