**Experienced Customer Service Representative/Counter Sales Specialist – Automotive Industry**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative/Counter Sales Specialist. Located in the heart of Jonesboro, AR, our state-of-the-art auto body shop is dedicated to providing top-notch services to our valued customers. As a key member of our team, you will play a vital role in ensuring that every customer interaction is a positive and memorable one. **About blithequark** At blithequark, we pride ourselves on being a leader in the automotive industry, committed to delivering exceptional customer service, quality repairs, and unparalleled expertise. Our team of skilled technicians and dedicated staff work tirelessly to ensure that every vehicle that leaves our shop is restored to its former glory. As a Customer Service Representative/Counter Sales Specialist, you will be an integral part of this process, working closely with our customers, technicians, and management team to provide a seamless and enjoyable experience. **Responsibilities** As a Customer Service Representative/Counter Sales Specialist, your primary responsibilities will include: * Greeting customers and assisting with inquiries in-person, over the phone, and via email, providing accurate information regarding services and pricing. * Scheduling appointments and coordinating with our auto body technicians to ensure timely completion of repairs. * Maintaining organized records of customer interactions and transactions, ensuring that all information is up-to-date and easily accessible. * Addressing customer concerns and resolving issues promptly and professionally, demonstrating a deep understanding of our services and products. * Assisting with administrative tasks as needed, such as data entry, filing, and other duties that support the smooth operation of our shop. * Collaborating with our sales team to identify opportunities for upselling and cross-selling, ensuring that every customer has a comprehensive understanding of our services and products. * Participating in ongoing training and professional development to stay up-to-date on the latest industry trends, technologies, and best practices. **Requirements** To be successful in this role, you will need: * Previous customer service experience, preferably in the automotive industry. * Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and management. * Ability to multitask and prioritize in a fast-paced environment, remaining calm and composed under pressure. * Proficiency in basic computer skills, including Microsoft Office and other software applications. * Knowledge of automotive terminology is a plus, but not required. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working in a sales environment, with a proven track record of meeting or exceeding sales targets. * Familiarity with CRM software and other customer relationship management tools. * Certification in customer service or a related field. * Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgrounds. **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and management. * Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively. * Ability to work independently and as part of a team, with a strong sense of accountability and responsibility. * Proficiency in basic computer skills, including Microsoft Office and other software applications. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to maintain confidentiality and handle sensitive information with discretion. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative/Counter Sales Specialist, you will have access to: * Ongoing training and professional development opportunities, including workshops, webinars, and conferences. * Mentorship and coaching from experienced colleagues and management. * Opportunities for advancement and career growth, with a clear path for promotion to senior roles. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture** Our shop is a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. As a Customer Service Representative/Counter Sales Specialist, you will be part of a close-knit team that is dedicated to delivering exceptional customer service and quality repairs. Our shop is equipped with state-of-the-art equipment and technology, and we are committed to staying up-to-date on the latest industry trends and best practices. **Compensation and Benefits** Pay is based on experience, with a competitive salary and benefits package that includes: * Health insurance, including medical, dental, and vision coverage. * Retirement savings plan, including a 401(k) match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for advancement and career growth, with a clear path for promotion to senior roles. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply in person at 1805 Avenir Place, Jonesboro, AR. Please bring a copy of your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job