Credit & Collections Analyst III
Our Mission:
Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deďŹning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Position Overview:
Weâre looking for a proactive and detail-oriented Credit and Collections Analyst III whoâs excited to take ownership of a dynamic portfolio and make a real impact on cash flow and customer experience. In this role, you wonât just be chasing paymentsâyouâll be building relationships, solving problems, and partnering across teams to keep things running smoothly.
Youâll play a key role in driving collections strategy, identifying trends in our receivables, and bringing forward ideas that improve how we work. From leading forecast conversations to mentoring junior team members, this is a great opportunity for someone who enjoys both rolling up their sleeves and influencing the bigger picture.
If youâre someone who thrives in a fast-paced environment, loves turning data into action, and takes pride in creating efficient, scalable processesâweâd love to have you on the team.
This position will report directly to the Manager, Accounts Receivable.
What you will do:
Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
Analyze weekly aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
Lead weekly collections forecast calls, ensuring alignment with cash flow expectations and escalating variances as needed
Partner cross-functionally with Billing, Cash Application, Sales, and Customer Success teams to resolve disputes and payment issues
Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
Investigate and resolve billing discrepancies, misapplied payments, and unapplied cash in collaboration with internal teams
Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
Recommend and implement strategies to improve key performance metrics such as DSO, past-due percentages, and bad debt
Serve as a subject matter expert in collections processes, providing guidance, training, and support to junior team members
Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
Act as the primary point of contact for third-party collections agencies, managing relationships and monitoring performance
Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
What you will need:
Bachelorâs degree in Finance, Accounting, Business, or related field (or equivalent experience)
4â7+ years of experience in credit and collections or accounts receivable
Strong analytical skills with experience interpreting aging reports and collections data
Proven ability to manage complex portfolios and resolve escalated customer issues
Experience working cross-functionally in a fast-paced environment
Excellent communication, negotiation, and problem-solving skills
Proficiency in ERP systems and collections tools, bonus if youâve worked in Sage Intacct and Lockstep
Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. Weâll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oďŹces.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [email protected]
Apply Now
Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deďŹning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Position Overview:
Weâre looking for a proactive and detail-oriented Credit and Collections Analyst III whoâs excited to take ownership of a dynamic portfolio and make a real impact on cash flow and customer experience. In this role, you wonât just be chasing paymentsâyouâll be building relationships, solving problems, and partnering across teams to keep things running smoothly.
Youâll play a key role in driving collections strategy, identifying trends in our receivables, and bringing forward ideas that improve how we work. From leading forecast conversations to mentoring junior team members, this is a great opportunity for someone who enjoys both rolling up their sleeves and influencing the bigger picture.
If youâre someone who thrives in a fast-paced environment, loves turning data into action, and takes pride in creating efficient, scalable processesâweâd love to have you on the team.
This position will report directly to the Manager, Accounts Receivable.
What you will do:
Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
Analyze weekly aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
Lead weekly collections forecast calls, ensuring alignment with cash flow expectations and escalating variances as needed
Partner cross-functionally with Billing, Cash Application, Sales, and Customer Success teams to resolve disputes and payment issues
Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
Investigate and resolve billing discrepancies, misapplied payments, and unapplied cash in collaboration with internal teams
Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
Recommend and implement strategies to improve key performance metrics such as DSO, past-due percentages, and bad debt
Serve as a subject matter expert in collections processes, providing guidance, training, and support to junior team members
Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
Act as the primary point of contact for third-party collections agencies, managing relationships and monitoring performance
Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
What you will need:
Bachelorâs degree in Finance, Accounting, Business, or related field (or equivalent experience)
4â7+ years of experience in credit and collections or accounts receivable
Strong analytical skills with experience interpreting aging reports and collections data
Proven ability to manage complex portfolios and resolve escalated customer issues
Experience working cross-functionally in a fast-paced environment
Excellent communication, negotiation, and problem-solving skills
Proficiency in ERP systems and collections tools, bonus if youâve worked in Sage Intacct and Lockstep
Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. Weâll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oďŹces.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [email protected]
Apply Now